Customer Service Representative Job at FROMM Packaging Systems

FROMM Packaging Systems Boonton, NJ 07005

FROMM just celebrated 75 years in business. We are growing! Gain the security of working for an International company founded in 1947 yet the comfort and ease of working day-to-day in a small office environment. Looking for the right candidate to join our ever growing company. WE WILL TRAIN THE RIGHT CANIDATE!

The ideal candidate should have the following experience:

-Answering Emails, phone calls and questions about the company, product line or follow up on orders

- Able to work swiftly to ensure all work is promptly processed and customers expectations are met.

· Entering orders into QuickBooks, processing, shipping (UPS) and invoicing customers.

· Resolve customer issues such as tracking information, copies of paperwork, invoices

· Work with Warehousing associates to deliver products to customers on a timely fashion and tracking inventory status.

· Assisting sales staff with pricing and availability information, tracking and quotes

· Using good judgement to ensure the most cost effective and efficient way of operating is performed. Always looking for fresh ideas on how to save costs or increase profitability.

· Possess proficient problem-solving skills along with a hard work ethic

· Must bring a positive demeanor and good attitude

· Experience as Executive Assistant or equivalent, is a plus

· Training will be conducted as “on-the-job” training with Customer Service Manager who will guide you through the entire process and build your skills as a Customer Service Rep and knowledge about the company each and everyday.

Qualities include:
We distinguish ourselves in the industry by building customer relationships, professionalism, multi-tasking skills, prioritization, excellent problem-solving perceptiveness, proficient teamwork and the ability to adapt to changes in the workplace.

A commitment to the company and continuing the growth and expansion in North America.

Candidates will be working primarily with QuickBooks and Outlook, experience in both is a plus.

Positive, cooperative attitude important! We work together as a team to help support our fellow FROMM Employees.

· Location: Small office in Boonton, NJ. Hrs. 8:30am-5:00pm (30 min lunch-break)

· Compensation: $40,000-$46,000 annually based upon experience

· Please no phone calls about this job.

· Please do not contact this job poster about other services, products or commercial interests

Career Level Preferred Experienced (Non-Manager)

Experience Preferred 2 Years. WE WILL TRAIN THE RIGHT CANIDATE!

Education Preferred - Some College coursework

Job Type Employee / Job Status Full Time

Job Type: Full-time

Pay: $40,000.00 - $46,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off

Shift:

  • 8 hour shift

Weekly day range:

  • Monday to Friday

Ability to commute/relocate:

  • Boonton, NJ 07005: Reliably commute or planning to relocate before starting work (Required)

Education:

  • High school or equivalent (Required)

Work Location: One location




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