Customer Service Representative Job at Greif
Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.
Job Requisition #:
023021 Customer Service Representative (Open)
Job Description:
Job Description Summary
Greif's corrugated sheet facility located in Palmyra, PA, has an exciting Customer Service Representative opportunity available; this position is key to our business success as it will have direct interaction with internal and external customers and will be key to our company vision of being the best performing customer service company in the world by providing legendary customer service to all of our customers.
Some of the benefits you will enjoy from Day 1:
- Comprehensive Medical, Dental, and Vision Insurance
- Eligible to accrue up to 120hrs of PTO
- 10 paid holidays
- 401K company contribution (3%) + Additional Match
- Employee Assistance Program
- Paid Parental leave
- Discounts website
- Much more
Other benefits subject to waiting period:
- Tuition assistance program (up to $5,250 p/yr)
- Profit sharing plan
Key Responsibilities
- Communicates pricing, product information, shipping dates, and other appropriate order information to customers to ensure customer satisfaction.
- Collects information and creates reports as required.
- Addresses escalated and more complex level issues with customers.
- Communicates goals and objectives, applies company policies, staff, trains, coaches, and fosters an environment of positive colleague relations.
- Identifies opportunities to update or improve processes/procedures and recommends the appropriate staff.
- Performs other duties as assigned.
Education and Experience
- Typically possesses a Bachelor's degree or occupies 5-6 years of Office or Industry experience.
- MS Office and ERP Systems knowledge a plus
Knowledge and Skills
Good problem-solving and planning skills.- Excellent interpersonal and communications skills- verbal, written, and presentation.
- Must be able to work as part of a team and motivate others.
- Fundamental understanding of computer operations and software.
EEO Statement:
htps://www.greif.com/uploads/media/default/0001/03/230497a078bec89c55df07d1d04e7f6db5ac6122.pdf
We offer a competitive salary, excellent benefits and opportunity for growth. Greif, Inc. is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status.
EOE/Minority/Female/Disabled/Veteran.
For more information read Greif’s Equal Opportunity Policy.
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