Haley Mechanical, part of the Frontier Service Partners’ family of brands network, is the No. 1 HVAC contractor operating in Ann Arbor, Michigan and surrounding areas. Since 1998, we have been proud to serve our local communities, providing an award-winning service that puts an emphasis on quality, transparency, and communication.

Do you love to work with people, have a high level of customer service, are very organized, and value a team-oriented work environment?

Haley Mechanical is looking for a dynamic and cheerful Customer Service Representative that will be the liaison between our company and its current and potential customers, and technicians. Our ideal candidate will be able to multi-task, is a self-starter, has some minor bookkeeping experience and a team player to answer calls, dispatch technicians and various office duties.

The position is based out of our Dexter office: 8415 Dexter-Chelsea Road, Dexter, MI, 48130.

Responsibilities:

• Manage large amounts of inbound and outbound calls in a timely manner
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Schedule service jobs for technicians
• Effectively solve customer issues, complaints, and inquiries
• Keep customer satisfaction at the core of every decision and behavior
• Reviewing email requests for service and customer communications
• Minor bookkeeping
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Meet personal/team qualitative and quantitative targets
• Perform other duties as assigned

Skills/Qualifications:

• 2 years previous experience in a Dispatcher role, preferably in a call center environment
• Experience in dispatching for HVAC, Plumbing or Electrical preferred
• Prior bookkeeping experience
• Excellent customer service, and organizational skills
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• High school degree

What we have to offer you!

• Benefits – Health, Vision, Dental, PTO, Holidays, Employer paid Life Insurance, HSA, FSA, 401k and matching
• Employee Discount
• Employee Referral
• Monday thru Friday, 8am-4:30 schedules
• You will be part of a world class family of residential services brands, that invests heavily in training and developing our people to position for continued success
• Our focus on growth will create many opportunities to take on more responsibilities and develop into senior roles

Haley Mechanical is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Haley Mechanical may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment background check, drug screen and motor vehicle check.

*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

Job Type: Full-time

Pay: $17.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Experience:

• customer service: 1 year (Preferred)

Work Location: One location

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