Customer Service Representative Job at Parking Concepts Inc
Description:
Parking Concepts, Inc is looking for Part-Time & Full-Time Call Center Representatives to join our team in Hollywood, CA.
What you will be doing:
- Answering calls from customers to learn more about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that customers feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry customers, as needed.
What we are looking for:
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Ability to work in a high-energy environment, handle multiple tasks, and work within time constraints.
- Understanding of company products, services, and policies.
- Ability to ask prying questions and diffuse tense situations.
- Customer service experience preferred.
What you will receive in return:
- Great culture.
- Being a Call Center Representative offers flexible scheduling.
- The Company offers career development and upward growth potential, you’ll be able to cultivate relationships, gain new experience and expertise to help you as you build your career.
- 1 - 2 years of customer service experience
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