Customer Service Representative Job at Professional Retail Outlet Services
Professional Retail Outlet Services Charter Township of Commerce, MI 48390
Professional Retail Outlet Services, LLC is a facilities management company servicing national clients that prides itself on the highest level of facility services. PROS incorporates a team approach to servicing the unique needs of its clients and the qualified candidate will work well in the team setting.
Looking for Customer Service Representatives for a fast paced office that handles facility maintenance work for national retail stores. You must be organized, computer literate, able to multi-task, prioritize work flow and have a sense of urgency.
· Competitive pay based on experience
· Full time position (M-F) with opportunity for overtime pay after 90 days of employment
As a Customer Service Representative, you will:
· Respond to external and internal email requests for service to our clients
· Locate and retain technicians to perform services
· Communicate directly with customers to manage and update job status
· Manage multiple jobs and customers while prioritizing jobs based upon need of client
The successful candidate will also have –
· Excellent communication skills
· A warm, approachable manner
· Good basic computer skills and knowledge of all Microsoft Office programs
· Previous customer service experience a plus
· Must have strong organizational skills, the ability to multi-task, and prioritize work flow as needed
· Must have the ability to manage stressful situations while maintain great customer service skills
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- On call
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Charter Township of Commerce, MI 48390: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
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