Customer Service Representative Job at Spherion Naples
Looking for Customer Service Reps for a medical manufacturing company in North Naples.
Responsibilities:
Receive and enter customer orders/changes/returns into company systems in a timely basis
Check data accuracy in orders and resolve any issues immediately
Contact distributors and customers to obtain missing information or answer queries
Listen, document, and help resolve conflicts with customers
Deliver premium quality customer service
Maintain and update sales and customer records, including processing new distributor and hospital onboarding documentation as well as distributor terminations
Accurately track field implant and instrument inventory
Working hours: 9am-5pm or 11am-7pm
Skills:
Analyzing data and prepare detailed weekly, monthly, and annual sales reports
Gather and organize data and generate deeper customer insight in order to enhance the sales team's productivity
Assess data sets and identify sales patterns and opportunities for improvement
Demonstrate strong analytical skills
Excellent communication skills: written and oral
Previous customer service experience
Patience in dealing with customers
Problem-solving skills and the ability to think under pressure
Commitment to continual education about the company, products and services
Skilled in CRM software and databases, Microsoft Outlook, Excel, Word, Power Point, SharePoint and Concur
Job Type: Full-time
Pay: $20.00 per hour
Experience level:
- 2 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Office
Ability to commute/relocate:
- Naples, FL 34103: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
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