Customer Service Representative Job at The Evans Network of Companies
Description:
We are seeking an eager Customer Service Representative (known internally as Hours of Service Representative) to join the team in Schuylkill Haven, PA!
Essential Job Duties
- Provide top-notch customer service to our Drivers and Agents
- Collaborate with Drivers maintain adherence to the hours-of-service federal regulations
- Enter data into internal systems
- Generate reports
- Audit Driver logs for violations pertaining to the Federal Motor Carrier Safety Administration (FMCSA) hour restrictions; review hours-of-service violations with Agents and Drivers
- Provide basic mobile equipment troubleshooting (Drivers have tablet for logs. We can login to support with any issues. White glove treatment)
- High school diploma or equivalent
- 1+ years Customer Service experience
- Basic computer and internet proficiency
- Excellent phone skills
- Working knowledge on how to use mobile devices and applications
- Proficient in Microsoft Outlook, Word, and Excel
- Ability to maintain composure in stressful situations
- Effective time management skills
- Strong typing skills
- Ability to read, speak, write, and understand English in a professional manner, through all methods of communication
Preferred Qualifications
- Logistics industry experience
- Experience training others
What's in it for me?
- Medical, Dental, And Vision Insurance
- Life Insurance
- Short Term Disability Insurance
- Long Term Disability Insurance
- HSA & FSA
- 401K Match
- Paid Vacation
- 8 Paid Holidays
- The opportunity to work with a team of good humans!
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