The Khoury Automotive Group operates 15 dealerships throughout Texas, carrying 12 brands, including: Buick, Chevrolet, Chrysler, Dodge, Fiat, Ford, GMC, Hyundai, Jeep, Mazda, Ram, Mitsubishi and Toyota.

At the Khoury Group we realize that our most valuable asset is our people. We strive to create the best working conditions, the warmest family-like environment, and the strongest team work, whereby creating an atmosphere of total synergy, continuity and productivity. Our only Mission is the customer and we will be the best in the industry among our peers at every aspect of our business by pursuing the best practices and highest standards of conduct toward our team members, vendors and most especially OUR CUSTOMERS.

Open Position: Customer Service Rep: San Antonio, TX

Responsibilities: (We will provide training)

BUSINESS SKILLS REQUIRED: Ability to converse with customers Speak clearly and persuasively in positive or negative situations. Knowledge of telephone, text and email techniques and etiquette. Ability to active listening and deliver 110% customer experience. Enjoy providing customer enthusiasm. An interest in the automotive industry. Strong customer service and phone skills. Possess strong organizational, follow-up and paper-flow handling skills. Quick thinker and learner. Positive, flexible and process-oriented. Organized, self-motivated, enthusiastic and detail-oriented. Professional with a confident attitude. Previous call center experience (an asset but not required). Able to thrive in a fast paced, changing environment. Demonstrate sensitivity toward customers and strong interest in exceeding customers' expectations.

CUSTOMER SERVICE ORIENTATION: Believes that the customer is the most important thing. Devotes maximum attention and effort to providing the highest levels of customer service. Feels a personal sense of achievement when customers are delighted. Understands and anticipates customer needs and works tirelessly to meet them. Willing to go above and beyond the call of duty to help customers and resolve their problems. Thrives on ensuring that the customer experience is the best it can be. Sees customer complaints firstly as opportunities to create customer satisfaction. Driven to make sure every customer feels valued.

WHAT THE WORKER IS LIKE? Work in a fast-paced environment with constant interruptions. Schedule new car delivery customers first service appointment. Learn how customers define values and design a personalized contact strategy. Multi-channel communication with customer: contact via email, phone and website. Contact leads from all touch points: dealer portal, DMS and CRM system, showroom and website. Administrative support for all correspondence; promotions, community events, mailers, service notification, birthday letters as needed. Proactive outbound calls to schedule regular maintenance, recalls and preventive services. Up selling and providing information on services to customers. Respond to inbound customer requests and questions. Provide customers with vehicle status information when needed. Outbound service CSI follow up calls. Assist with any parts inquiries and warranty information. Maintain and update customer and vehicle information during every contact in database. Address or escalate any potential issues identified by customer. Ability to work a flexible schedule, including weekends and evenings. Requires a genuine concern about customer enthusiasm, as evidenced by consistent follow-through with customers.'

Job Type: Full-time

Pay: $14.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Weekly day range:

• Monday to Friday

Work Location: One location

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