Upstate Shredding and Weitsman Recycling LLC, a division of Weitsman Family of Companies, the East Coast’s Largest Privately Held Scrap Metal Processor, is currently looking for a Customer Service Representative at our location in Owego, NY. Weitsman Family of Companies is an employee-oriented company that offers a competitive benefit package including Medical, Dental, Vision, 401(k), and Employer Paid Life Insurance. We also offer paid time off which includes 2 weeks' Vacation earned within the first year of employment and 6 observed Holidays.

Responsibilities:

1. Weigh and purchase inbound scrap, obtain required information from customers for all transactions.

2. Complete purchasing and shipping documents.

3. Perform general office administration duties such as answering the phones, greeting customers and answering emails as well as other duties as assigned by the Manager.

4. Provide a best-in-class customer experience.

5. General bookkeeping skills a plus.

6. Organized and Neat.

7. Willingness to learn all aspects of the office.

8. Willing to cross-train in other positions and assist other teammates as needed.

9. Ability to work in a fast-paced, non-stop environment while providing excellent customer service.

Required Knowledge, Skills and Abilities:

· 3+ years previous customer service experience preferred.

· Must be able to work well under pressure while providing excellent customer service.

· Ability to multitask within a highly dynamic, fast-paced work environment, with the ability to meet critical deadlines.

· Must have excellent customer service, communication, organizational and time management skills.

· Dependable and consistent work ethic.

· Must have the willingness to learn the facets of the scrap metal recycling industry.

· Computer experience preferred which includes Microsoft Excel, Word, Office and the ability to learn in house systems (Buy Back Pro).

· Ability to meet attendance schedule with dependability and consistency.

Schedule:

· Monday thru Saturday/ 9:00 am to 6:00 pm

Education:

· High school or equivalent (Required)

Experience:

· Customer service: 3 years (Preferred)

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Work Location: In person

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