Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.

Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers.

We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, Europe, Asia, and Australia.

Lennox National Account Services (NAS), wholly owned by Lennox International, a 120+ year old company and a world leader in the Heating, Ventilation and Air Conditioning (HVAC) industry. NAS is a major, national player in the Commercial Heating Ventilating and Air Conditioning (HVAC) maintenance and service industry.

We have 100+ offices throughout the continental United States and are still growing and expanding. In the next 5 years we will double the number of Branch Offices and significantly increase annual revenue. In order to do that we need good people like you, who want to grow and learn. We consistently offer the best of both to all of our employees. We are an equal opportunity employer (EEOC).

This is a contract role for 6 months- with potential permanent hire

Under direct supervision, provides proactive real time customer support. Actively communicate with our customers, handle incoming inquires via phone or email. Provide status updates and ensure all customer needs are handled in a timely manner. Customer satisfaction is a priority.

• Processes new orders based on customer requests.
• Reviews customer problems and initiates standard action for field service as guided by customer service policies.
• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• May respond to customer inquiries by referring them to secondary sources, including 3rd Party Websites, branch managers, etc. Customer service is the primary function, but may often serve as the liaison between Branches and Customers

Education and Experience:

Requires a high school diploma or equivalent and a minimum 2 years related experience.

Must also have the following demonstrated knowledge, skills, and abilities:

• Excellent written and verbal communication skills, including effective listening skills.
• Understanding of technical terminology.
• Must be able to work in a fast-paced goal-oriented environment.
• Able to handle multiple tasks, stay organized, and focus details is crucial.
• Able to make recommendations and take proactive approach.
• Requires general knowledge of the organization, and thorough knowledge of company products and services.
• Requires ability to navigate a computerized data entry system or other relevant applications.
• Ability to build and foster professional relationships.
• Open availability. May include working nights and weekends

WE VALUE DIVERSITY

Here at Lennox, we believe that diversity and inclusion is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Our goal is to build workplaces that reflect the communities where we live and work, support the growth and development of each team member as they strive to reach their full potential, and empower them to be their authentic selves. Lennox is an equal opportunity employer.

Job Type: Full-time

Pay: From $16.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• Overtime
• Weekend availability

Ability to commute/relocate:

• Fort Lauderdale, FL: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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