Customer Service Representative I Job at Experis
Job Title: Customer Service Representative I
Duration: 12-month contract with possible hire
Pay Range: $15-$18/hr
Location: Arden Hills, MN
This is a part-time 2nd shift position for Saturday and Sunday with more hours if desired.
Hybrid work mode, 2 days onsite in AH (Wed/Thurs)
Training is 8:30a to 5p CT Mon-Fri for 4-6 weeks. Training is also hybrid.
After training, permanent hours are 2p-10p on Saturday and Sunday.
2nd Shift (02:00:PM - 10:30:PM)
Must type 35 WPM-Supplier please have your candidate take typing test and know their WPM if an interview is requested.
1-2 years' experience with customer service
Possible Temp to hire positions!
Job Purpose
Provide 24/7 communications facilitation between external customers and the sales force and provide first point of contact for external customers and the sales force to reach internal personnel.
Key Responsibilities
1. Triage and respond to external customer and sales rep calls though 1-800-CARDIAC and 1-800-CARDREP.
2. Handle 80-100 inbound calls per day as well as process voicemail and email requests from sales force.
3. Send messages from internal/external customers to the sales force by pagers, cell phones, home phones, etc.
4. Escalate and close pages via backups, if required.
5. Make outbound calls afterhours to help maintain Patient Medical Record database.
6. Maintain a professional presence in all situations by asking and providing information per procedures.
7. Perform other related duties as assigned, including special projects.
8. Provide responsive and reliable customer service and technical support. Provide liaison support between customers. Coordinate with other departments.
Responsibilities
Demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.
Qualifications
High School or equivalent and 2 years of related experience with certification in assigned area preferred.
Please Note :
caminobluff.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caminobluff.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.