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JOB TITLE: Customer Service – Retail Store Admin

DEPARTMENT: Mountlake Terrace Retail Sales (MLT) & Head Office

FUNCTIONAL RESPONSIBILITY:
Reporting to the President and the Accounting Manager, the incumbent will play a key role by performing daily, weekly and monthly tasks for the Mountlake Terrace retail store and offering administrative assistance to the Corporate Office as needed. This will include a variety of activities in the retail store, ranging from front line customer service to filing, basic bookkeeping, and more.

PRIMARY ACCOUNTABILITIES:

Customer Service

• Front line Retail & Phones
• Greet customers and answer questions regarding products and services
• Answering phones /writing messages/transfers
• Forwarding leads to sales team via email summary
• Research and share UPS tracking information with customers phoning in
• Work with UPS and Fed Ex for daily deliveries and shipments
• Present and sell certain types of construction equipment
• Maintain a clean and safe environment
• Keep store front shelves organized and tidy in proper locations
• Re-stock as needed

Administrative

• Enter, pick, and invoice sales orders
• Scan invoices for archival
• Calling on all will call items
• Writing up orders from emailed PO#’s or calling them back
• Monitor office supplies and warehouse stock and place orders when necessary
• Establish and maintain permanent files; file and retrieve paperwork as requested
• Collect customer payments as needed, call on past due accounts from AR Aging
• Complete daily ledger of sales and cash collected
• Review customer accounts
• Manager outgoing mail for MLT and corporate office
• Work in an administrative support position to the Corporate Office on an as needed basis
• Order/Organization lunches for any store/corporate events

Assist / Backup Others

• Pulling and grabbing transfers for stores
• Inventory counts (Retail, Warehouse, Rentals)
• Miscellaneous Operational projects as needed

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Commission pay

Experience:

• Customer service: 2 years (Required)
• Sales: 1 year (Preferred)

Work Location: One location

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