Customer Service Specialist Job at Salt Lake County
Job Description:
Provides public service in the circulation area to register and issue library cards, check out materials, accept payments for fines and fees, handle inquiries and resolve customer account problems. Fills and processes holds and performs a variety of other clerical tasks.
MINIMUM QUALIFICATIONS
One year of related work experience in customer service.
Must successfully complete the Library Software and cash handling procedures training within 60 days of hire date.
Due to the nature of this position, the successful applicant must pass a required background investigation.
ESSENTIAL FUNCTIONS
JOB SUMMARY
Provides public service in the circulation area to register and issue library cards, check out materials, accept payments for fines and fees, handle inquiries and resolve customer account problems. Fills and processes holds and performs a variety of other clerical tasks.
MINIMUM QUALIFICATIONS
One year of related work experience in customer service.
Must successfully complete the Library Software and cash handling procedures training within 60 days of hire date.
Due to the nature of this position, the successful applicant must pass a required background investigation.
ESSENTIAL FUNCTIONS
- Provides public service at the Circulation Desk in person and on the phone.
- Collects payments for fines, fees, book sale items and supplies.
- Resolves customer account problems. Waives or negotiates payment of charges, as appropriate.
- Checks library materials in/out, places holds, renews items, searches for and retrieves materials.
- Assists and trains customers to operate library equipment; troubleshoots basic equipment malfunctions.
- Reviews library card applications, verifies eligibility and identification, issues and/or updates library cards.
- Provides information about borrowing policies, library services and programs, etc.
- Fills and processes hold requests.
- Uses PC and specialized software, payment transaction system, and other library equipment (self-check machines, laser, printer, copier, etc.)
- Performs assigned support tasks, sorting, shelving and other clerical duties.
Please Note :
caminobluff.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caminobluff.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.