Customer Service Specialist - Bilingual Job at Mockins
Job Description: Bilingual Customer Support Specialist (English/Spanish)
- We are a fast-growing company with career opportunity in a very friendly work environment looking for an individual that is fully bilingual in English and Spanish and looking to join our team. Please read the job qualifications carefully:
- At least 2 years of customer service experience.
- Must grasp the English and Spanish languages fluently.
- Have strong communication skills both written and verbal in both English and Spanish.
- Feel comfortable speaking over the phone and in person to various personalities and remain professional and friendly.
- Actively listen and provide the best solution for the customer while ensuring realistic expectations.
- Troubleshoot any potential issue by guiding, providing instruction, and helping with any questions the customer may have.
- Ability to think on their feet, while maintaining the expectations set forth by the supervising team.
- Coordinate refund status with selling channels.
- Other tasks as detailed by supervisor.
- Detail-oriented.
- Punctual and organized.
- Be willing to learn.
- Explore areas of opportunity, and bring ideas and solutions to the table.
- This is a position within a warehouse office, business casual attire is expected.
- Schedule: Monday - Friday 9 AM - 5 PM.
- Starting wage: $17 - $19 per hour
- Please submit Cover Letter and Resume.
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Experience level:
- 2 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Office
Ability to commute/relocate:
- Forty Fort, PA 18704: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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