Customer Service Specialist - Clerk of Courts Job at County of Dodge, WI
POSITION INFORMATION
Status: Full Time, Non-Exempt
Starting Wage Range: $17.15/hr. - $18.87/hr.
Application Review Date: February 17, 2023 - Applications will be accepted until position is filled
Please submit Cover Letter & Resume with application
Requirements:
- High School Diploma/equivalent and one (1) year previous clerical support/receptionist experience.
- Previous cash handling experience
Dodge County offers a generous benefits package including:
- Paid Time Off (PTO) – available for use after 30 days of employment
- 10 observed paid holidays
- Health, Dental, Vision Insurance
- Health Savings Account (HSA) – with employer contributions - HRA
- Life insurance, Long-term disability and Flex spending
- Participation in the Wisconsin Retirement System (WRS)
POSITION SUMMARY
This position provides superior customer service in support of the assigned department by providing direct engagement with visitors at the front-desk reception; and provides administrative clerical support.
ESSENTIAL FUNCTIONS
The following duties are typical for this position. However, they are not to be construed as exclusive or all–inclusive. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other duties may also be required or assigned.
Not all duties may be assigned to each position. The allocation of duties for this position may vary based upon department assigned.
- Greets and assists visitors. Reports safety/security concerns in accordance with County policy.
- Answers phone calls and routes within the facility as appropriate.
- Responds to inquiries regarding programs, services, or complaints and refers individuals to appropriate staff.
- Notifies office staff of visitors or schedules appointments as appropriate.
- Assists with mail distribution, including sorting resident, staff, and postal mail.
- Orders office and miscellaneous supplies as directed.
- Coordinates repair service for multifunction machines and vending machines as required.
- Schedules appointments, conference rooms, and vehicles or transportation, as required.
- Creates, proofs, edits, and/or formats routine correspondence, reports, and newsletter articles, etc.
- Enters, scans, updates, and maintains information in spreadsheets, databases, and reports.
- Performs routine office clerical functions; opens and distributes office mail; files, faxes, and photocopies documents; maintains office supplies, materials, and equipment.
- Receives and processes payments, applying payment to proper account and providing receipt of transaction when necessary.
- Provides backup assistance to other department personnel as needed.
- Other duties as assigned.
- Applies payments to outstanding accounts and monitors delinquent accounts.
- Processes uncollectible accounts received from State Debt Collection.
- Maintains records and information within CCAP.
- Assists Accounting Technician with various fundamental accounting projects.
- Assists Jury Clerk with processing questionnaires and verifying qualifications.
- Provide weekly and monthly pay records to Corporation Counsel.
MINIMUM REQUIRED QUALIFICATIONS
- High School Diploma/equivalent and one (1) year previous clerical support/receptionist experience.
OTHER REQUIREMENTS
- Must successfully pass caregiver and/or criminal background check, based upon department assigned.
REQUIRED JOB COMPETENCIES
- Ability to establish and maintain accurate records of assigned activities and operations.
- Ability to interpret and implement local policies and procedures; written instructions, general correspondence; Federal, State, and local regulations.
- Skill in organizational and time management to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority.
- Ability to perform detailed work accurately and independently in compliance with stringent time limits requiring minimal direction and supervision.
- Ability to think quickly, maintain self-control, and adapt to stressful situations.
- Knowledge of current office practices and procedures and knowledge of the operation of standard office equipment and software.
- Knowledge of computer software including word processing, spreadsheet, and database applications consistent for this position.
- Ability to perform mathematical calculations required of this position.
- Ability to communicate clearly, concisely, and effectively in English in both written and verbal form.
- Skill in researching and understanding complex written materials.
- Ability to prepare and maintain accurate and concise records and reports.
- Ability to apply sound judgment and discretion in performing duties, resolving problems, and interpreting policies and regulations.
- Ability to communicate detailed and often sensitive information effectively and concisely, both orally and in writing.
- Ability to handle sensitive interpersonal situations calmly and tactfully.
- Ability to maintain professionalism at all times.
- Ability to maintain effective working relationships with individuals within and outside the organization.
- Ability to maintain confidentiality and discretion regarding business-related files, reports, and conversations, within the provisions of open records laws and other applicable State and Federal statutes and regulations.
- Ability to work the allocated hours of the position and respond after hours as needed.
PHYSICAL AND WORK ENVIRONMENT
The physical and work environment characteristics described in this description are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions or as otherwise required by law. Employees needing reasonable accommodation should discuss the request with the employee’s supervisor or Human Resources.
- This work requires the occasional exertion of up to 25 pounds of force; work regularly requires sitting, frequently requires standing, speaking or hearing, using hands to finger, handle or feel and repetitive motions and occasionally requires walking, stooping, kneeling, crouching or crawling and reaching with hands and arms.
- Work has standard vision requirements.
- Vocal communication is required for expressing or exchanging ideas by means of the spoken word.
- Hearing is required to perceive information at normal spoken word levels.
- Work requires preparing and analyzing written or computer data and observing general surroundings and activities.
- Work is generally in a moderately noisy office setting.
- May require communicating with persons who are hostile, aggressive, abusive or violent, posing threatening conditions.
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