Resource Innovations is seeking a Customer Service Training Coordinator to join our growing team in Salt Lake City, UT. As a Customer Service Training Coordinator with Resource Innovations, you will train our customer service and data processing on initiatives through hosting creative training courses and educational programs. Additional responsibilities include conducting training sessions, supporting customer service and processing queues, communicating with managers to identify training needs and mapping out development plans for teams and individuals. Trainers are responsible for managing, developing, coordinating, and conducting all training programs.

The ideal candidate for this role will have experience with various training methods, including on-the-job coaching, mentorship programs and e-learning. Experience with on-boarding new employees, strong customer service, and soft-skills development, is also essential. If you can think of and design engaging ways to train our employees, we’d like to meet you. Ultimately, the role of the trainer is to successfully oversee professional and career development at our company.

Resource Innovations is a women-led organization offering software-enabled clean energy solutions for utilities as well as commercial, industrial, and residential energy customers. Our experts design and implement a suite of leading-edge services to support the rapidly changing industry through the clean energy transition. We leverage diversity across our team to accelerate energy innovation and make clean and sustainable energy more available, accessible, and affordable. Learn more at resource-innovations.com.

Duties and Responsibilities

• Conduct Customer Service and Data Processing training courses along with other training courses as assigned
• Support Customer Service and Data Processing queues
• Select appropriate training methods or activities (e.g., simulations, mentoring, on-the-job training, professional development classes)
• Design and prepare educational aids and materials
• Assess instructional effectiveness and determine the impact of training on employee skills and KPIs
• Partner with internal stakeholders and liaise with experts regarding instructional design
• Maintain updated curriculum database and training records
• Conduct department-wide training needs assessment and identify skills or knowledge gaps that need to be addressed
• Other Duties as assigned

Requirements

• Proven work experience as a Training Coordinator, Trainer, Training Facilitator, or similar role
• Hands-on experience coordinating multiple training events in a corporate setting
• Knowledge of instructional design theory and implementation
• Familiarity with traditional and modern job training methods and techniques
• Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)
• Bachelor’s degree preferred or equivalent combination of education, training, and experience

The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.

Benefits

Resource Innovations offers competitive salaries based on candidate's qualifications. Resource Innovations also offers three weeks paid vacation per year, paid holidays, a 401(k) plan with employee matching funds, a discretionary bonus and an overall comprehensive benefits package.

About Resource Innovations

Resource Innovations is a women-led organization offering software-enabled clean energy solutions for utilities as well as commercial, industrial, and residential energy customers. Our experts design and implement a suite of leading-edge services to support the rapidly changing industry through the clean energy transition. We leverage diversity across our team to accelerate energy innovation and make clean and sustainable energy more available, accessible, and affordable. Learn more at resource-innovations.com.

Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.

The compensation range for this non-exempt position is $35,000 - $38,000 annually. The stated range is based on a good faith estimate of the compensation range for the duties, responsibilities and skills / experience required for the position. Starting pay will be dependent on experience and internal equity. This provided range may exceed this range for well-qualified candidates, especially with industry experience.