Customer Service Yard and Warehouse Operations Job at Northville Lumber Co
This Customer Service position assists with after-sales customer communication and assists in the loading of orders. This position will also have housekeeping and material handling tasks assigned as necessary. This position has a high growth potential within the Company.
This position is eligible for a (90) day review after date of hire and (6) month performance review. Annual employee review thereafter.
This is a full time position. Monday through Friday with rotating Saturdays.
Responsibilities:
- Front line operational after-sale customer relationship maintenance
- Pull orders for customer pick up in an accurate and timely manner
- Listen and respond appropriately to customer issues
- Provide a high level of customer service for both retail and professional trade customers
- Maintain a clean yard environment including warehouses, racks, bins, and open areas
- Comply with operational safety and security policies and procedures
- Attends and participates in all company-sponsored training programs as required
- Housekeeping for all operational areas
- Material handling as necessary
Physical Demands:
- Ability to stand and walk
- Manual dexterity
- Ability to climb or balance and stoop, kneel, crouch or crawl
- Strength: lift and/or move up to 100 pounds
- Close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus
Environment and Physical Working Conditions:
- Work near moving mechanical parts, and in outside weather conditions
- Work in elevated areas
- Moderate noise level
Education: High school diploma or GED
Skills / Knowledge / Abilities:
- Ability to read and write
- Ability to communicate effectively in one-on-one situations
- Ability to add, subtract, multiply and divide in all common units of measure
- Ability to carry out instructions provided in written, oral or diagram form
- Ability to deal with issues involving concrete variables in standardized situations
- Good interpersonal skills, customer service and communications skills
- Knowledge of building materials products and lumber desirable
Benefit Conditions:
- Waiting period may apply
- Only full-time employees eligible
COVID-19 Precaution(s):
- Personal protective equipment provided or required
- Social distancing guidelines in place
- Sanitizing, disinfecting, or cleaning procedures in place
Communication method(s) used:
- In person
This Job Is:
- A job for which military experienced candidates are encouraged to apply
- Open to applicants who do not have a high school diploma/GED
- A good job for someone just entering the workforce or returning to the workforce with limited experience and education
- Open to applicants who do not have a college diploma
Work Remotely
- No
Job Type: Full-time
Pay: $31,200.00 - $35,360.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
COVID-19 considerations:
Employee screenings, face masks required, sanitizing, safe distancing.
Application Question(s):
- Are you willing to perform the following job tasks:
1) Material Handling
2) Work in all weather conditions
3) Perform physical/manual labor
- Are you willing to undergo a background check in accordance with applicable laws and regulations?
Work Location: One location
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