Customer Service Yard and Warehouse Operations Job at Northville Lumber Co

Northville Lumber Co Northville, MI 48167

This Customer Service position assists with after-sales customer communication and assists in the loading of orders. This position will also have housekeeping and material handling tasks assigned as necessary. This position has a high growth potential within the Company.

This position is eligible for a (90) day review after date of hire and (6) month performance review. Annual employee review thereafter.

This is a full time position. Monday through Friday with rotating Saturdays.

Responsibilities:

  • Front line operational after-sale customer relationship maintenance
  • Pull orders for customer pick up in an accurate and timely manner
  • Listen and respond appropriately to customer issues
  • Provide a high level of customer service for both retail and professional trade customers
  • Maintain a clean yard environment including warehouses, racks, bins, and open areas
  • Comply with operational safety and security policies and procedures
  • Attends and participates in all company-sponsored training programs as required
  • Housekeeping for all operational areas
  • Material handling as necessary

Physical Demands:

  • Ability to stand and walk
  • Manual dexterity
  • Ability to climb or balance and stoop, kneel, crouch or crawl
  • Strength: lift and/or move up to 100 pounds
  • Close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus

Environment and Physical Working Conditions:

  • Work near moving mechanical parts, and in outside weather conditions
  • Work in elevated areas
  • Moderate noise level

Education: High school diploma or GED

Skills / Knowledge / Abilities:

  • Ability to read and write
  • Ability to communicate effectively in one-on-one situations
  • Ability to add, subtract, multiply and divide in all common units of measure
  • Ability to carry out instructions provided in written, oral or diagram form
  • Ability to deal with issues involving concrete variables in standardized situations
  • Good interpersonal skills, customer service and communications skills
  • Knowledge of building materials products and lumber desirable

Benefit Conditions:

  • Waiting period may apply
  • Only full-time employees eligible

COVID-19 Precaution(s):

  • Personal protective equipment provided or required
  • Social distancing guidelines in place
  • Sanitizing, disinfecting, or cleaning procedures in place

Communication method(s) used:

  • In person

This Job Is:

  • A job for which military experienced candidates are encouraged to apply
  • Open to applicants who do not have a high school diploma/GED
  • A good job for someone just entering the workforce or returning to the workforce with limited experience and education
  • Open to applicants who do not have a college diploma

Work Remotely

  • No

Job Type: Full-time

Pay: $31,200.00 - $35,360.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

COVID-19 considerations:
Employee screenings, face masks required, sanitizing, safe distancing.

Application Question(s):

  • Are you willing to perform the following job tasks:

1) Material Handling
2) Work in all weather conditions
3) Perform physical/manual labor

  • Are you willing to undergo a background check in accordance with applicable laws and regulations?

Work Location: One location




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