DIVE IN TO A NEW CAREER WITH LESLIE'S:

Leslie's Pool Supplies is the "World's Largest Retailer of Swimming Pool Supplies." With over 900+ retail stores in 38 states plus Commercial, Service, E-Commerce, Production, and Distribution divisions, there are many career opportunities at Leslie's. With over 57 years of providing best in class products and solutions to our customers, there is nothing that we value more than the development and growth of our team. We strive to create a positive and fun atmosphere where our Team Members feel valued and are enthusiastic about the contributions they make to the success of Leslie's.

Leslie’s is committed to developing and fostering a culture of diversity and inclusion within our company and the communities we serve. A key aspect of building a great team is valuing ideas from many viewpoints, which is why we place a priority on identifying and hiring talented individuals from all backgrounds and perspectives.

Job Scope:
Join and assist the Customer Experience Feedback Team in all facets including but not limited to: calls, customer support cases and escalations. During the process of assisting customers to ensure their experience is heard and valued, the ultimate goal will be to target root causes to create an imperative review of current processes and policies that could contribute in avoiding future negative experiences.

As a Customer Experience Specialist you will support the coaching and training of the seasonal staff. At times you will be the link between reps and Supervisors/ Managers.

Essential Job Functions:
 Responsible for taking escalated calls triggered from Customer Feedback Portals
 Backup support assisting in customer cases and escalations triggered from: Medallia
 Backup support assisting in customer cases and escalations triggered from: Yelp
 Backup support assisting in customer cases and escalations triggered from: Yotpo
 Backup support assisting in customer cases and escalations triggered from: BBB
 Backup support assisting in customer cases and escalations triggered from: Attorney General
 Backup support in all facets of the Customer Experience Team
 Creating informative feedback to Direct Supervisor when root causes are established
 Support new rep training
 Strategic call center contribution
 Identify opportunities for improving training presentations and documents
 Backup for all other positions from the Customer Experience Team as well as cross trained backup support in other departments including but not limited to: contact center and product sales
Experience or Training Required:
 Minimum high school diploma or equivalent
 PC proficiency required
 Strong people skills and a knack for problem solving
 Ability to work independently with minimal supervision
 Must be extremely customer oriented and a team player
 Strong attention to detail and ability to multi task

We offer our employees competitive compensation, extensive paid training, comprehensive and flexible suite of benefits package, 401K with company match, team member discounts, rewards for top performers, and most importantly career advancement opportunities.

Leslie’s recognizes a critical component to our continued success is our people. Leslie's is committed to developing and fostering a culture of diversity and inclusion within our company and the communities we serve. A key aspect of building a great team is valuing ideas from many viewpoints, which is why we place a priority on identifying and hiring talented individuals from all backgrounds and perspectives.

Our number one priority is the health and safety of our associates and their families, our partners, our communities and our customers. Proof of COVID-19 vaccination is required for employment. If you are unable to be vaccinated for medical reasons or sincerely held religious beliefs, we will consider requests for reasonable accommodation consistent with our policy, and where we are able to provide such accommodations without undue hardship to the company pursuant to applicable law.