Customer Solutions Specialist

• 23000359

Linde Gas & Equipment Inc. is seeking an AR Customer Solutions Specialist to join our team located in Pittsburg, CA. The AR Customer Solutions Specialist is responsible for performing customer service activities in a call center environment with the objective to create a better overall customer experience. Customer Solutions Specialists receive and handle all incoming customer inquiries; taking complete ownership of issue(s) until the customer's goal and/or need is achieved.

Responsibilities

• Maintains ongoing relationship with regional customers and sales staff by answering incoming calls, correcting invoices, processing customer payments , and resolving customer invoice disputes (quantity issues, pricing issues, cylinder balance, etc)
• Processes sales cylinder adjustment and update blanket purchase orders.
• Provide invoice copies and proof of delivery as requested.
• Uses business software systems to retrieve customer information, verify inventory AR balance, cylinder balance active purchase orders, pricing, etc.
• Verifies customer credit status and completes necessary paperwork to issue credits or debits.
• Suggests additional billing methods such as e-invoice, EDI, etc..
• Provides customers with informational in regards to the outstanding balance.
• Responsible for phone inquiries and work with the team to ensure calls are answer timely.
• Builds and maintains effective working relationships with all internal Linde customers.
• Performs at a high level to meet call center performance metrics.
• Handle Branch and TM inquiries withing 3 days of request.
• Other duties as assigned.

• High School Diploma required, college or equivalent experience preferred
• Minimum of 2 – 4 years of customer service or in store sales experience required
• Prior industry experience including knowledge of current company products (hardgoods and welding supplies, industrial gas, specialty gas and medical gas) required
• Hands on experience in Specialty Gas/Hydrocarbon industries, required
• Strong computer skills, including Microsoft applications and Lotus Notes
• Excellent verbal and written communications skills
• Proficiency in computer systems and computers applications
• Strong verbal and written communication skills
• Demonstrated ability to work independently and be self-motivated
• Ability to work flexible hours

Hourly Rate: $17.67 - $25.91

Linde is a leading global industrial gases and engineering company with 2020 sales of $27 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain and protect our planet. The company serves a variety of end markets including chemicals & refining, food & beverage, electronics, healthcare, manufacturing, and primary metals. Linde’s industrial gases are used in countless applications, from life-saving oxygen for hospitals to high-purity & specialty gases for electronics manufacturing, hydrogen for clean fuels and much more. Linde also delivers state-of-the-art gas processing solutions to support customer expansion, efficiency improvements and emissions reductions. For more information about the company, please visit our website at www.lindeus.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.