Customer Success Advisor - TX, USA

While the rest of the tech sector is stagnating, we’re growing like never before! If you’re looking to be part of a growing yet stable, fast-moving yet focused, fun yet disciplined team where you can make an immediate impact to an entire industry, then apply to IronSight today.

We're looking for people driven to help customers succeed and deliver value to that customer’s business. Every day you’ll roll-up your sleeves to take on a variety of challenges, hone your craft, and be recognized by a team of other top performers for all the amazing results you know can deliver. Sound like your dream job? This is your chance to turn it into your real job!

IronSight is transforming the way industrial field operations do business. Some of the biggest energy developers in the world use our app to manage, coordinate, analyze, and optimize their field operations – and we’re just getting started.

We welcome people from all communities, backgrounds, and experiences that reflect our values and are ready to pursue our vision of powering the world’s most productive, safest, and sustainable field operations.

As a Customer Success Advisor, you’ll join the Customer Success team where you’ll:

• Drive the onboarding and training of new customers and proactively retain and deepen relationships with existing customers
• Lean into your adaptability and persistence to solve problems for customers to ensure their business receives the most value from the platform
• Provide an exceptional experience for customers to support them via email, phone, and video meetings
• Represent the voice of the customer within IronSight

The Customer Success Advisor will report to the Customer Success Lead and work closely with Product, Engineering, and Sales to deliver outstanding customer experiences.

Positions Available: 1

Position Type: Permanent Full-Time

Location: Texas, USA (Midland, TX - Preferred). You must be legally entitled to work in the USA.

Compensation: $60,000 - $70,000 per year, based on level of experience.

Apply For This Position: Submit your cover letter and resume via Indeed

Apply By: Open until filled

Anticipated Start Date: February 2023

What You’ll Do

• Lead the implementation and onboarding of new customers, including the training of users on features or products
• Drive customer adoption of the platform – including sharing best practices – to ensure they maximize the value they receive from the platform and achieve success
• Develop and maintain strong relationships with customers, maintaining regular customer meetings and helping them understand their return on investment
• Work with the Sales team to identify cross-sell and upsell opportunities at the appropriate customer lifecycle stage
• Regularly seek, document, and share feedback from customers on current and potential features and products
• Develop and deliver training, knowledge resources, and support processes
• Provide direct support to customers via email, phone, and video calls, escalating where necessary
• **Travel (approximately 25%) to client sites is expected as part of this role**

What You Bring

• You’re passionate about helping customers succeed and love to dig deep to understand a customer’s business
• Bachelor’s degree or equivalent combination of education and experience
• Minimum 3-5 years’ of experience in a B2E/B2B customer success or account management role (transferable skills from other customer service roles will be considered)
• Experience in B2B SaaS organization that delivers moderate-to-complex solutions strongly preferred
• Experience in Oil and Gas field coordination/logistics is an asset
• Familiarity with data visualization tools like Tableau or PowerBI, SQL experience an asset
• Strong relationship building and management skills that shine through when collaborating with customers and internal teams
• Strong communicator with excellent verbal, written, and presentation skills
• Comfortable managing customer relationships and managing any issues to resolution
• Flexible to work independently and as part of a team in a constantly adapting scale-up environment
• Detail-oriented with the ability to manage your own time and multiple priorities
• A good sense of humor that adds to your resilience in the face of challenges
• Experience with collaboration tools such as Slack, Microsoft Teams, Office 365, JIRA, Azure DevOps, others

You Share Our Values

• Get Obsessed - We are passionate about our clients. Their problems are our problems. Their success is our success.
• Own It – We take extreme ownership of everything we do. “Not my problem” isn’t in our vocabulary.
• Win Together - We win together and we grow together.
• Be Bold - We show courage and take action to deliver exceptional results.
• Be Relentless – We dig deep and won’t stop until we accomplish our goals.

What You’ll Get

• A rewarding role at an exciting, growing scale-up with a strong culture of connection, fun, and performance.
• Flexible work arrangements that let you balance the great work you do with the responsibilities in your life.
• 3 weeks annual time off
• Company-supplied laptop and software that allow you to showcase your talent and unleash your potential
• Investment in your professional development
• Group Benefit Plan that includes Mental and Physical Health, Vision, Dental, and Health Care Spending Account

About IronSight

Founded in 2017, with headquarters in Edmonton, Alberta, IronSight is a digital technology company taking the guesswork out of energy and industrial operations. Through its cloud-based software, IronSight digitizes processes and workflows involving people, equipment, and service logistics. It creates immediate administrative efficiencies while capturing and displaying field services data to benchmark performance and make decisions that increase productivity, reduce OPEX/CAPEX and environmental footprint, optimize asset use, and enhance safety.

Application Process Overview

• Submit your cover letter and resume via Indeed
• First list candidates will be invited to a 15-minute conversation
• Candidates that don’t make the first list will receive a message declining them
• Second list candidates will be invited to a 30-minute conversation
• Candidates that don’t make the second list will receive a message declining them
• Final decision is made and communicated to candidates by phone

Job Type: Full-time

Salary: $60,000.00 - $70,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• What are your salary expectations?
• Are you legally entitled to work in the USA?

Experience:

• Customer Success: 3 years (Preferred)
• B2E/B2B SaaS: 1 year (Preferred)
• Oil and Gas Coordination/Logistics: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: One location

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