At Acrolinx, we envision a world connected by amazing content that’s ready to make an impact. We help the world’s Fortune 2000 brands to create amazing content at massive scale — across writers, workflows, languages, and cultures. Built on an advanced Al engine, Acrolinx is the only software platform that can actually “read” your content and guide writers to make it better.
- Own customer renewal, retention, and expansion
- Relationship building
- Value identification
- Outcome management
- Onboarding
- Emotional Intelligence - Above all else our customers are people and want to partner with people who understand them and their needs. You should be calm under pressure, have a keen ability to read verbal and nonverbal cues and be patient and understanding with your customers.
- Outcomes First - Relationships are important but outcomes are imperative. Your ability to activate resources and lead a team towards a goal will be important to success in this role. You must be able to set proper expectations with customers and internal stakeholders to deliver on your customers’ needs.
- Business Savvy - CSMs need to act as consultants and to do so effectively you must understand the customer’s business. Understand what drives their success and have the ability to learn by listening to your customers. It isn’t necessary to come from the industry of the customer you’re working with, but it’s important that you show the ability to understand the basics of industry.
- Sales and Forecasting - Understand how to drive a sales cycle and the dependencies to get an opportunity closed. Properly forecast: probability, expected close date, and final amount.
- Analytical - Everybody brings data! Whether you’re working with a customer or working on a project internally, data drives our conversations. You should be comfortable creating data driven business cases and extracting data from CRMs and application databases (front end).
- Tech Savvy - If it was easy everyone would do it. Acrolinx is a market leading technology. As such our solutions lean towards technical expertise. You should have a working understanding of how cloud and on-premise solutions work and be comfortable working within both environments.
Your Benefits:
- Global responsibilities with a high degree of autonomy and many opportunities to make an impact
- Continuous opportunities for training as well as expanding your skills and experiences alongside the global growth of the company
- Being part of a truly diverse and international team
- Very attractive compensation with upside for strong performance
- 20 vacation days, 5 sick days, 3 loved one care days, 2 personal holidays, flexible working hours, and an attractive range of other benefits that we're happy to share
Compensation Range: Base $90-$100k + $25k Bonus
Note: Compensation is dependent on candidate experience and geographical location.
At Acrolinx, we embrace diversity as a catalyst for change – in our global offices and in our supply chain. We believe that it makes us a better, more innovative company.
We’re strengthening the talent at Acrolinx with a greater focus on diversity and inclusion. Acrolinx welcomes employees from diverse backgrounds such as language/linguistic ability, ethnicity, nationality, sex, sexual orientation, gender identity and expression, class, religion, disability, age, military status, visa status, economic status, and geographic location.
Acrolinx also acknowledges that diversity cannot exist without inclusion and accessibility, and we commit to growth in all areas.
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