Customer Success Manager Job at CooperSurgical
Customer Success Manager
CooperSurgical,Inc
Naperville, IL - REMOTE
Job Summary
As Customer Success Manager , you ’ll manage customer relationships and proactively work to ensure that clinics are usin g the platform to achieve their goals, minimize churn, and drive gro w th in net revenue retention and customer expansion that aligns with our commercial strategy . As a trusted advisor to our customers you will be pivotal in spotting new opportunities to add mo re v alue and drive outcomes for our customers. You will have the opportunity to bring your Customer Success expertise to help our team scale effectively and e fficiently.
You Will:
Support activities associated with onboarding a new customer to help align on objectives, identify KPI’s and build a strong relationship from day 1.
Conduct strategic meetings ( I.e QBRs) with key customers, and work closely with internal team to identify opportunities for account expansion
Proactively manage renewals on your accounts to timeline an d in line with the commercial strategy
Become an expert in the industry through deep customer collaboration, general research, and attending industry events
Identify product feedback from customers to help shape the product roadmap
You Have:
- B.A or higher in a related field
4+ years of experience in Customer Success at a software organization
Firm understanding of Software-as-a-Service comme rcia l dynamics and customer lifecycle management
Not required, but experience with healthcare software applications is a plus
Experience presenting to senior management
Experience working in a collaborative, fast paced, environment
Ability to empathize with, solve problems for and strategically guide customers
Ability to adapt quickly to new software and constantly changing requirements
Ability to proactively self-manage multiple relationships and priorities
Naturally curious and highly collaborative
Ability to communicate effectively across departments while acting as the voice of our customers
Highly developed commercial acumen
Advanced written and verbal communication
About CooperSurgical:
CooperSurgical is a leader in manufacturing and marketing multiple trusted and innovative brands that assist clinicians in improving the health of women, babies and families worldwide. Through an aggressive growth and diversification strategy, CooperSurgical has evolved its portfolio of over 600 products to include products and services used primarily by obstetricians and gynecologists in surgical and medical procedures wherever they occur: in hospitals, surgical centers, medical offices and fertility clinics.
For U.S. locations that require disclosure of compensation, the starting base pay for this role is between $90.000 and $110.000. The actual base pay includes many factors, and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits.
Our Benefits:
As an employee of CooperSurgical, you'll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck, we offer a great compensation package, medical coverage, 401(k), parental leave, fertility benefits, paid time off for vacation, personal, sick and holidays, and multiple other perks and benefits. Please visit us at www.coopersurgical.com to learn more about CooperSurgical and the benefits of becoming a member of our team.
To all agencies: Please, no phone calls or emails to any employee of CooperSurgical about this opening. All resumes submitted by search firms/employment agencies to any employee at CooperSurgical via-email, the internet or in any form and/or method will be deemed the sole property of CooperSurgical, unless such search firms/employment agencies were engaged by CooperSurgical for this position and a valid agreement with CooperSurgical is in place. In the event a candidate who was submitted outside of the CooperSurgical agency engagement process is hired, no fee or payment of any kind will be paid.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
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