Location: Work From Your Home on a Remote-First Team at a Hybrid Remote Company
As a Customer Success Manager at Files.com, you'll work directly with our customers to ensure we understand how they are utilizing our platform and helping them to receive as much value as possible.
World Class Pay and Benefits
Compensation: Earn a "Bay Area" Salary from Anywhere. Our pay is competitive with the top software companies in the world, with generous base salary plus equity compensation.
Big Company Benefits: You'll get full Health/Dental/Vision Insurance coverage (plus 75% of Spouse/Family coverage too), 401(k) with generous matching, 11 Company Holidays per year, and 20 PTO/Vacation days.
Brand New Laptop and $1,000: Upon signing, we'll send you a brand new Apple laptop as well as $1,000 to outfit the rest of your home office with things like a monitor, webcam, keyboard, and mouse.
100% Remote Opportunity
The Files.com team is largely remote. However, we travel for regular in-person meetings with the team and the entire company to meet and work together face to face. These meetings are in cities around the US, including Scottsdale, Austin, Orlando, New Orleans, San Diego, Las Vegas, and New York City.
In-person events combine work and fun and are designed to make up for the in-person interaction that occurs in an office job.
We are very excited that COVID-19 restrictions have been lifted and we have fully resumed company travel.
About Files.com
Files.com is an enterprise secure file transfer & automation app with over 6,000 paying business customers, including Target, Canonical, UPS, Leica, DirecTV, GoPro, Marriott, and more.
Files.com was bootstrapped by our founder and has been profitable since its founding in 2010. We recently raised $46.5 million of growth equity from Silicon Valley-based Riverwood Capital to accelerate our growth.
In this role, you will be:
- Play a critical part of our client facing team. This position will be responsible for client’s utilization but not selling, upselling, and/or renewals. We are looking for individuals who are excited to ensure clients are as happy as possible with our platform.
- Build and cultivate deep, trusted, and transparent relationships with our customers, exceeding their expectations during every phase of the customer lifecycle
- Collaborate closely and effectively with customers to ensure smooth customer implementations, onboarding, training, support, quarterly and annual check-in’s, etc.
- Deeply understand our customers’ goals, ambitions, daily problems, business process improvements, and different use cases
- Communicate clearly and accurately with internal teams regarding customer success updates, new customer requirements, progress updates, and closed-loop product feedback
- Create and iterate on foundational best practice processes, tools, measurement, and the critical foundations of a world-class Customer Success function
- Be a strategic “voice of the customer” thought-partner for our marketing, sales, implementation, support, product, and engineering teams to perpetually identify AgentSync product and customer experience improvements
Ready To Up-Level Your Career?
Apply for Customer Success Manager
A CULTURE OF BUILDING THINGS
“That's the culture here. Everybody builds things.”
— Martyn Garcia, Engineer at Files.comPlease Note :
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