Customer Success Manager Job at NVIDIA
We are seeking a high-energy and experienced customer success professional with a validated successful track record of driving customer business outcomes. This full-time position requires outstanding project management skills, executive relationship skills, and an ability to connect customer outcomes to NVIDIA value. Are you fanatical about customer experience and advocacy? This role might be for you!
This role is responsible for post-sales customer success for select NVIDIA customers and helping NVIDIA build out our Customer Success function. You will be the key point of contact and post-sales relationship owner for a defined set of customers, driving successful adoption, retention, expansion and advocacy of NVIDIA solutions within the account.
What you’ll be doing:
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Build relationships with customer contacts that are pivotal in the successful implementation of NVIDIA software solutions at the customer site.
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Develop success plans to optimally and efficiently move customers to their desired business outcomes (retention) and grow revenue (upsell), or prospect into new departments (cross-sell).
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Consistently develop business value metrics and support internal development of resources, education, and tools to broadly share this messaging.
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Lead customer onboarding including crafting/completing checklist templates and detailing status, next steps; accelerate customer time to value by addressing any operational blocks and proactively supporting customer through any external project issues; Be a trusted advisor to end-users, ensuring clients derive maximum value from their investment.
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Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan.
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Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success.
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Be the voice of the customer. Provide a feedback loop to the product organization about likes and dislikes of the product, key features desired, and roadmap prioritization from our key customers.
What we need to see:
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BA degree or equivalent experience.
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10+ years experience in sales, professional services, or customer facing solution architecture role.
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A solid understanding of the NVIDIA enterprise software portfolio
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A real passion for getting things done in a dynamic sales and technology environment.
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Demonstrated ability to provide thought leadership, think strategically and effectively communicate vision (both written and verbal) and influence cross-functionally.
Ways to stand out from the crowd:
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Exceptional project management experience and development of thoughtful customer success plans that lead to true customer delight.
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Understanding of financial services workflows, modern machine learning and AI trends.
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A strong interest in understanding new technologies and adept at conveying their value to customer(s).
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Demonstrated ability to work cross-functionally in a highly matrixed environment.
NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most forward-thinking and hardworking people in the world working for us. If you're creative and autonomous, we want to hear from you!
The base salary range is $182,000 - $308,000. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions.
You will also be eligible for equity and
benefits
.
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