Goldcast is transforming the future of event marketing through an integrated event orchestration platform purpose built for B2B marketing and sales teams.
Modern B2B marketing is all about engaging customers and building communities. Archaic marketing channels such as emails and webinars have proven to be ill suited for that. We believe that events will bridge that gap and be a key driver in the modern enterprise’s GTM tech stack. Goldcast is unlocking events as a marketing channel by building the Marketo for B2B events (a $25bn market/~30% of B2B marketing spends)-helping enterprises deliver, scale, and measure events that drive revenue in an integrated platform purpose built for B2B marketing and sales teams.
We launched the product in general availability in Jan'21 and have seen tremendous growth since then . Today, we count Github, Zuora, Amplitude, Drift, Attentive, Salesloft and 200 other top B2B firms as our customers and have been getting a lot of customer love
The company was founded at Harvard Business School in the summers of 2020. We have since raised $40mn in venture capital and have grown from 10 to 100+ team mates across US and India in the last 18 months
Get to know us better https://www.goldcast.io/
What You'll Do
The customer success team at Goldcast is responsible for managing enterprise customer accounts and creating documentation to help our self-serve customers understand and use their Goldcast account. (Note: we’re not self-serve yet, we have some work to do before we can get there).
What Experience You Have?
- Help clients create awesome virtual and hybrid events
- Know the ins and outs of the Goldcast platform
- Demo the product for clients including new product feature updates
- Offer ongoing support to your customers, including conference set up and best practices, monthly connects with current customers to expand current offerings
- Work closely with product team to ensure consistent product updates
- Collaborate with sales team regarding initiatives aimed at expanding current customer accounts
- Host quarterly businesses reviews with each customer
- Work with the customer support team to ensure a great event day-of (assign)
- Collect customer feedback and share it with the product team, maintaining and open-door policy for feedback and communication, ensuring customer happiness
- Available for occasional multi-time zone clients and meetings, including NA and Europe
- 2-4 years of experience in customer success or customer onboarding
- Previous experience working at a startup prioritized
- Passionate about virtual and hybrid events, and firmly believe that events are a key part of the modern go-to-market stack
- Basic understanding of how virtual and hybrid event platforms work
- Someone who feels comfortable being on the phone/Zoom with clients; great public speaking skills
- Excited to help customers create awesome events and personify "grace under pressure"
- Really well organized. Everyone loves a great “to do” list
Why Goldcast?
- Work with the best in class product, engineering and design team bringing a best in class product to market. Take Goldcast for a test drive and see it for yourself (all of this was built in 5 months from scratch)
- True ownership of customer relationship. You will have a high degree of independence in decision making
- An incredible culture with a great blend of hustle, productivity and a ton of fun. Also, we hate useless meetings.
- Opportunity to work with tech’s best talent spread across 5 continents: team mates come from the likes of Walmart, Linkedin, BCG, Samsung, Outreach.
- Market leading compensation: salary plus equity
- Fully remote! Work remotely as long as in North America
We are committed to assembling an unrivaled team of operators, designers, technologists, and adventurers who aim to create something magical on the cross roads of video communication and martech. As an early crew member, you'll have enormous impact on both our product and company culture. If you're excited about our mission, and believe you might be a fit, we'd love to hear from you!
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