Job Title: Customer Support Associate

Location: 1 week on-site training Burlington (fully remote after 1st week)

Compensation: $21/hr.

***This is a contract to hire position***

Job Description:

The Customer Support Associate position involves working in dynamic and fast-paced team environment.
In this role you will receive training and on-going coaching to enable you to deliver a better customer experience.
You will interact daily with our customers via phone or email, identifying the reason for the inquiry and either providing direct assistance or involving the appropriate support team.
The opportunity for growth exists for employees who demonstrate the ability and aspiration to take on roles of increased responsibility and complexity.

Minimum Qualifications:

• Bachelors Degree in any discipline OR High School Diploma or GED and 1+ years of customer service experience

Preferred Qualifications:

• Positive, friendly, takes pride in work, and eager to learn
• Respectful, honest, humble and willing to embrace challenges
• Strong interpersonal communication and written skills.
• Organized, with the ability to prioritize incoming tasks.
• Knowledge of SAP or Oracle, and Microsoft applications a plus.
• Experience with Salesforce Applications a plus.
• Multilingual skills (French and Spanish) are a plus.

MilliporeSigma is an equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to his/her Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because he/she made a good faith report of discrimination.

Job Types: Full-time, Contract

Pay: $21.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• This is fully remote, but training is conducted first week in person, are you attend in person training in Burlington, MA?

Education:

• High school or equivalent (Required)

Experience:

• SAP: 2 years (Preferred)
• Oracle: 3 years (Preferred)
• Salesforce: 2 years (Preferred)
• ERP systems: 2 years (Preferred)
• Phone etiquette: 3 years (Preferred)
• Customer service: 3 years (Preferred)
• Customer relationship management: 2 years (Preferred)

Language:

• English (Required)
• Spanish (Preferred)
• French (Preferred)

Work Location: Remote

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