ROLE DESCRIPTION
Excellent language skills (native/near native) both written and verbal in the language they support. Good basic English skills desired.

• Experience with Microsoft Office products, especially Excel
• 6 months customer support, service, or sales experience
• Strong active listening skills
• Ability to speak and write clearly, to establish quick rapport with a customer, instill confidence and demonstrate passion in meeting and exceeding customer’s expectations, including ability to identify and diffuse varying customer emotions and adapting language accordingly
• Ability to control and influence the conversation sentiment to ensure a positive overall outcome at the end of the interaction as perceived by the customer.
• Ability to adapt and flex style according to customer personality, culture, and profile (i.e. customers' new to technology and experienced pros alike).
• Efficiently respond to a dynamic online environment; Exemplifies curiosity for campaigns and demonstrates the ability to quickly and accurately consume new product and marketing information required to effectively help the customer.
• Technical knowledge: Passion for Microsoft Product and Services
• Help customers discover, buy, use, and love Microsoft products that meet and exceeds their needs; The advocate enjoys interactions with customers and is passionate about owning the support interaction through to the end
• Ability to efficiently navigate multiple open windows and monitors

Confidence and competence to stay on task in a demanding fast-paced environment

Qualifications and Education Requirements:-

• Minimum 1 year customer support or service experience for B2B roles required 6 months customer support or service experience for B2C roles required.
• Certification requirements if applicable:

Time of operation:

• This team will be in 24X7 shift model. Therefore, should be flexible to cover during holidays and weekends to accommodate MS roster.

Job Type: Full-time

Salary: $40,000.00 - $42,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Bellevue, WA 98008: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Azure: 1 year (Preferred)
• AWS: 1 year (Preferred)

Security clearance:

• Confidential (Preferred)

Work Location: One location

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