Customer Technical Support Representative Job at Peraton
Responsibilities:
The ideal candidate will be responsible for providing technical support to customers for a wide range of computer-related issues. Actively listen to customer problems and be able to document them appropriately. Ability to diagnose, problem-solve and resolve customer issues. Follow-up with customer to ensure problem has been resolved.
Peraton is seeking a skilled individual to serve as a Customer Technical Support Representative to join our growing team! While the Call Center is based in South Charleston, WV, the position is 100% remote.
The ideal candidate will be responsible for providing technical support to customers for a wide range of computer-related issues. Actively listen to customer problems and be able to document them appropriately. Ability to diagnose, problem-solve and resolve customer issues. Follow-up with customer to ensure problem has been resolved.
Day-to-day duties and responsibilities will include Updating the knowledge base with process changes and recommended solutions. Requires experience and understanding of technical infrastructure and the ability to know limitations and be able to escalate more complex problems when appropriate.
Qualifications:
Basic Qualifications:
- High School Diploma/equivalent and minimum 1 years experience.
- Extensive knowledge of MS Office (2007 to present) beyond basic personal use required.
- Familiarity with technical infrastructure to include LAN’s, WAN’s, and servers.
- Must be able to respond to inquiries from customer regarding request, incidents or problems.
- Must be able to document all aspect of the interaction in the ticketing system.
- Must have the ability to conduct meaningful Knowledge Base searches in order to pull the correct information for the problem presented.
- U.S. Citizenship required; must have the ability to obtain and maintain a Public Trust clearance
Preferred Qualifications:
- Prior Help Desk experience preferred,
- College coursework preferred
- Experience with virtual private networking a plus.
- Maintain a pleasant demeanor with all customer.
- Immediately escalate any issue identified as security related.
- Show respect and courtesy to all customer.
- Ability to remain calm and focused when dealing with difficult customers.
Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our employees do the can’t be done, solving the most daunting challenges facing our customers.
Salary Range: Salary Minimum: $22,500 Salary Mid: $45,000 Salary Maximum: $56,300 The estimate displayed represents the typical salary range for this position, and is just one component of Peraton's total compensation package for employees. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Peraton provides a variety of benefits to employees. EEO Tagline (Text Only): An Equal Opportunity Employer including Disability/Veteran.
Please Note :
caminobluff.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caminobluff.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.