Are you a Social Work, Psychology, or Communications Major, or just someone interested in assisting others advance in their career paths? Then this is the job for you!

Job Summary

TREHAB, a Community Action Agency, is looking for a motivated individual to serve as a Customer Triage Attendant for our Tioga County Workforce Development Office for 30 hours a week. Job duties include greeting all customers of the PA CareerLink®, signing customers into the office, connecting customers with the appropriate services, answering phones and assisting customers over the phone, completing daily data entry, assisting with events hosted at the PA CareerLink®, and assisting customers at the PA CareerLink®. A successful candidate must have excellent team work and customer service skills, be highly organized, and possess proficiency in record keeping and Microsoft Office Suite Programs.

This position has the possibility for advancement to Career Advisor in the near future. Career Advisor job duties include providing career counseling, conducting mock interviews, resume development, placement in career training, and assistance in overcoming barriers to employment. A successful candidate will be innovative in finding new ways to recruit customers. Bachelor’s Degree or a combination of education and equivalent experience required.

Who are we?

TREHAB’s Workforce Development Office provides the following employment and training programs: Adult, Dislocated Worker, and Young Adult. These are voluntary programs that individuals enroll in to learn important skills to help them advance in their career, obtain assistance with their job search, receive individualized case management to assist in removing barriers, and receive career training if applicable. Training includes placing our customers in paid work experiences, on-the-job trainings, or short term vocational education training. We operate as part of the PA CareerLink® and provide assistance to Tioga County’s job seekers and employers.

TREHAB is family-oriented and offers our employees excellent benefits and Paid Time Off.

Job Functions

· Works as part of a team to provide services to the public.

· Assists job seekers in the Career Resource Center with registration and navigation of the PA CareerLink® website, and referring them to the appropriate PA CareerLink® Staff members for further assistance.

· Utilizes CWDS, the state system of record, for making referrals and entering events and services.

· Presents information on our programs to the public, community groups, and other organizations for recruitment and educational purposes.

· Converse with a wide range of professionals and demonstrate a positive professional attitude.

· Assist with job readiness related workshops as needed.

· Provides general clerical duties such as, answering phone calls and assisting job seekers over the phone, taking messages, providing information in a clear and concise manner, copying documents, assisting with meeting note taking, etc.

· Needs to know the current UC filing procedures.

· Interacts and coordinates services with the partners of the PA CareerLink®.

· Cleans and disinfects customer workspaces.

· Ensures nondiscrimination and equity in the delivery of services.

· Must be able to pass all required PA clearances upon hire.

· All other duties as assigned.

Required Knowledge, Skills, and Abilities

· Knowledge of workforce development programs, services, techniques, and performance.

· Excellent customer service skills.

· Career counseling experience preferred, including: resume and cover letter development.

· Ability to understand, interpret, and follow federal, state, and local policies and regulations.

· Strong verbal and written communication skills.

· Must be organized and possess multitasking skills.

· Ability to work with job seekers and business customers.

· Ability to work with diverse populations.

· Ability to maintain high levels of confidentiality, credibility, and professionalism.

· Working knowledge of Microsoft Office programs and able to teach basic knowledge of these programs to customers.

· Must possess a valid driver’s license.

Working Conditions/ Physical Abilities

This work is performed in an office environment. Minimal bending, stooping, kneeling or lifting involved. Position may require travel within workforce delivery area boundaries.

Job Type: Full-time

Pay: $12.00 - $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person

Work Location: One location

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