This position is recruited and staffed with reSOURCE Government Services, not Marion County Government BoCC

Location: Marion County Building Safety – 2710 E Silver Springs Blvd; Ocala, FL 34470

Work Schedule: Monday – Friday; 8:00 AM – 5:00 PM

Rate of Pay: $15.93 per hour + full benefits

*Required: Must be able to clear pre-employment background, drug test; Must possess a valid and active Driver's License*

MAJOR FUNCTION

This position performs specialized technical work associated with contractors' licenses and building permits. This is a professional customer service position providing excellent customer service skills while assisting the citizens and contractors regarding Florida building codes and permit requirements. This position is responsible for reviewing and processing permit applications, collecting permit related fees owed and issuing permits.

ESSENTIAL FUNCTIONS

The following statements describe the principal functions of this job and its scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including working in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the work load.

• Provide face-to-face, telephonic and on line customer assistance about permit requirements, permitting processes, fees and timelines.
• Assists contractors and the general public in obtaining building permits and contractors' licenses; ensures compliance with established permitting codes, regulations, policies and procedures.
• Processes applications and performs data entry for permits and licensing.
• Notify customers about application deficiencies and corrective actions required. Receive and review corrected documentation; update system records.
• Calculate and review fees owed to ensure accuracy for all county imposed charges; collect fees owed and issue receipts. Perform daily Audit for monies collected.
• Assist in other areas of the department as directed by the supervisor or other lead staff.
• Required to report to work at the appointed hours, as scheduled, and to work the entire assigned schedule.

SECONDARY FUNCTIONS

• Performs other duties as assigned.

CUSTOMER SERVICE

This is a front-line position for providing excellent customer service to members of the general public and other County employees. Personal contact occurs with other employees of the unit, employees of other departments in the County, consultants, contractors, administrators, public officials, citizens, and customers/clients of the department. Service is provided in person and by phone contact.

SUPERVISION

This position does not supervise employees.

EDUCATION, EXPERIENCE, LICENSES, CERTIFICATIONS

Licenses

Possession of a valid Florida Driver License.

JOB SKILLS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the required knowledge, skills, and abilities.

Language Skills

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to exercise mature judgment and make decisions, with limited guidance, in accordance with established policies, rules and procedures.
• Ability to write routine reports and correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to communicate effectively, orally and in writing, including ability to clearly explain codes, rules, regulations and procedures to the public in a tactful manner.

Mathematical Skills

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs.
• Ability to handle money and make simple mathematical calculations accurately.

Problem Solving Ability

• Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Can explain records, procedures to others as lead worker.
• Requires judgment regarding the use of equipment, tools, or materials.
• Ability to deal with difficult customers and remain calm in stressful situations.

Specialized Skills and Abilities

• Knowledge of department and division operations, Florida Statutes, and local codes and regulations related to contractor licensing and permitting processes.
• Knowledge of modern office practices and ability to properly operate office equipment.
• Ability to efficiently use code books and other resources associated with the permitting process.
• Skill in the use of a personal computer, software programs, email, internet and construction database systems.
• Knowledge of cashier functions; ability to perform cash drawer audits.
• Ability to work independently with minimal supervision.
• Ability to work efficiently and proactively in a demanding, high stress environment.
• Ability to adapt to new procedures and assignments.
• Ability to take teamwork approach to the job by cooperating with others when needed.
• Ability to establish and maintain effective working relationships with staff, contractors and the general public.
• Ability to communicate tactfully, courteously and maintain effective working relationships with other County departments and with members of the general public.

Machines and Equipment

This employee will be required to operate a computer, calculator, telephone, fax machine, copy machine, and other general office equipment in the completion of the tasks of the position.

PHYSICAL DEMANDS

While performing the duties of this job, the employee will occasionally be required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl; and will regularly be required to sit, use hands to finger, handle, or feel, and frequently talk or hear. Vision requirements include color vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee will occasionally be required to work in wet or humid conditions. The noise level for this environment is quiet.

Location: Marion County Building Safety – 2710 E Silver Springs Blvd; Ocala, FL 34470

Work Schedule: Monday – Friday; 8:00 AM – 5:00 PM

Rate of Pay: $15.93 per hour + full benefits

*Required: Must be able to clear pre-employment background, drug test; Must possess a valid and active Driver's License*