Debt Recovery Specialist Job at Crox Consulting.Inc
Job Summary:
The Recovery Specialist is responsible for initiating the appropriate action to recover outstanding claim balances by contacting consumers utilizing our state-of-the-art contact solution. work closely with Insurance Claim Specialists in completing claims billing and follow-up activities.
Job Duties-
The duties of this position include but are not limited to the following:
Respond to inquiries in a timely and effective manner and treat customers fairly and consistently
* Negotiates account settlements within established guidelines
Answer telephone calls regarding account inquiries and payment of claims Skills
Strong listening skills must be able to listen and take directions
Strong negotiation skills
Basic computer knowledge- excel and word
Ability to work well in a team setting
Qualifications
Satisfactory preliminary criminal history background check determination and satisfactory drug screening. The ability to perform this job successfully and perform each duty essentially. Previous experience in third party collections and/or related industry preferred but not required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This includes high volume phone calls and/or correspondence to assigned customers in fast-paced, goal-oriented damage recovery and subrogation department.The Recovery Specialist will
* Working knowledge of the FDCPA, State Collection Laws, HIPAA and how they fit within the recovery management cycle in relation to auto damage claims and subrogation.
Update customer information such as phone numbers, e-mail, and address education and/or Experience The knowledge, skills and abilities typically acquired through the completion of high school diplomas and/or GED. This role requires a six months minimum.
Job Type: Full-time
Salary: $15.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Commission pay
Experience:
- debt collection: 2 years (Required)
- Customer service: 4 years (Preferred)
Work Location: Remote
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