Purpose and Scope of Position

Perform a variety of duties. Works in coordination with management and co-workers to accomplish daily, weekly, and long-term store goals.

Duties and Responsibilities

Key Responsibilities (not limited to this list)

Essential Duties and Responsibilities: Use your good judgment and give an honest effort. Other duties and responsibilities may be assigned to meet operational needs.

General

• Maintain a positive representation of Wheat Montana while present in the restaurant.
• Contribute to a positive work environment through communication, enthusiasm, and support.
• Be respectful in your communication with guests, managers & team members -follow proper channels for voicing concerns.
• Understand that we are a performance-based operation. Weekly schedules will be based on each individual's ability, attitude, and availability. Growth opportunities are based on your performance, dependability, and flexibility.

Hospitality

• Provide timely customer service.
• Verify that orders are accurate at the counter and at the table.
• Share knowledgeable responses to guest questions about our menu and our history.
• Offer engaging interaction with the guest; take an interest in their experience at our store.
• Support our belief that guest satisfaction comes from a sincere interest in the people who invest our store.

Teamwork

• Adopt our philosophy of teamwork in our effort to ensure guest satisfaction.
• Fulfill daily workstation responsibilities to set-up fellow team members for success.
• Approach workplace challenges in a positive fashion; negative attitudes and divisive communication will not be tolerated.
• If you are unable to resolve a workplace concern, promptly notify the manager on duty or ownership and allow reasonable time for resolution.

Product

• Know the menu and help our guests make the most of their experience with us.
• Never compromise standards for freshness, flavor, and temperature of menu items.
• Comply with established sanitation and food handling practices.
• Adhere to recipes, portion guidelines and prep procedures.
• Completely and accurately record all product loss on the Waste Tracking sheet.

Operations

• Display initiative and self-motivation.
• Know your schedule and follow the proper steps for requesting time off.
• Work at a high level of productivity while maintaining expectations for accuracy, quality, and safety.
• Contribute to a safe guest and work environment; promptly report any accidents or hazardous situations to the manager on duty and to ownership.
• Maintain standards for the cleanliness of the facility and all equipment.

Required Skills/Abilities:

• Must be able to work positively with others, facilitating a positive work environment and positive guest experiences through sociability, enthusiasm, and assertiveness.
• Must have a high level of interpersonal skills in order to tactfully and respectfully address coworker and guest concerns.
• Must be able to multitask and prioritize.
• Must be able to adapt quickly and objectively, resolving issues in the best interest of Wheat Montana.
• Work Environment: The employee must be able to work in an environment that is fast paced with moderate to high noise levels. Exposure to hot and cold products as well as chemicals common to the industry. The position involves constant standing and bending, occasionally lifting/moving up to 50 pounds. Regular activities require quick movement and repetitive motions.

Behavioral Characteristics and Expectations

• Interacts with others in a positive manner
• Under all circumstances maintains professional composure in dealing with customers and fellow employees
• Consistently represent work unit and department in a positive manner
• Assists others when needed
• Arrives at work on time and whenever scheduled (unless there is an illness or other emergency) to ensure that the rest of the staff is not put in a hardship situation
• Regularly keeps supervisor informed of progress, issues, and potential problems
• Delivers work as promised
• Shows consistent flexibility in adjusting to system, procedural, cultural, managerial, and philosophical changes in the work unit.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Stone Ground Bakery/Wheat Montana rights to assign or reassign duties and responsibilities to this job at any time.

Stone Ground Bakery/Wheat Montana provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.