The Role:

• As a Delivery Advisor, your primary responsibility will be to successfully articulate and deliver the Lucid brand and a personalized ownership experience to our customers.
• You will seek to understand the customer before delivery by connecting with the sales team and unpacking the customer journey to learn preferences and customizations required.
• You will tailor deliveries to the owner’s needs through asking the appropriate questions to deliver on an exceptional customer centric experience.
• You have the ability to prioritize and schedule tasks independently that places the delivery experience at the center of your decision making.
• You will manage a pipeline of customers through the stages of delivery preparedness and readiness.
• On the day that customers receive their vehicles, you will walk owners through all the key features and functions of their Lucid vehicle.
• You demonstrate a passion to continually refine and adjust engagement approach to improve customer experiences through feedback and review of customer delivery outcomes.
• You are an enthusiastic and engaging quick learner with a fondness for providing memorable and enjoyable experiences.
• The Delivery Advisor is driven by achievement and thrives in an environment where goals are set and attained.
• The Delivery Advisor will work closely with the Delivery Operations Specialist, sales and service teams.
• You will typically work from a location that conducts both sales and service activities. We see this role as a key member of the delivery process and a loyalty driver for the Lucid brand.

You Bring:

• 3+ years of customer facing and operational planning experience.
• Experience in a luxury retail or hospitality environment preferred.
• Expertise with using Salesforce or an equivalent CRM system with pipeline management experience.
• A Bachelor’s degree or equivalent experience in business, sales, or related discipline.
• Ability to engage with all customers and members of the Lucid community in an authentic and courteous manner.
• Demonstrates a passion and enthusiasm for Lucid products and technological advances.
• Possesses strong relating skills including strong oral and written communication, empathy, and active listening ability.
• Takes ownership and responsibility for studio assets, including high-value Lucid customer vehicles.
• Excellent interpersonal and organizational skills with the ability to relentlessly prioritize.
• Acts with urgency and champions excellence in all company objectives.
• Available to work weekends, evenings, nights, and holidays as needed.
• Ability to maintain a current Driver's license and obtain a DMV Salesperson License.
• Available to travel for on-boarding and training.
• Ability to present and maintain a clear driving record.
• Deliveries may occur both in Lucid facilities or at a remote location, so both local and overnight travel will be required up to 70%.
• Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation.
• Demonstrates a passion for electric vehicles and premium vehicle markets.