Desktop Engineer - (North Lauderdale) Job at Teleperformance USA
Category :
Administrative
POSITION SUMMARY
DOING BUSINESS WITH PEOPLE, FOR PEOPLE.
POSITION SUMMARY
A Desktop Engineer is an entry-level position on the Desktop Support team reporting directly to a Lead Desktop Engineer or Regional Lead Desktop Engineer.
DOING BUSINESS WITH PEOPLE, FOR PEOPLE.
Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world’s population. This kind of growth wouldn’t have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.
PRIMARY DUTIES, RESPONSIBILITIES AND REQUIREMENTS
Assist with the support of all aspects of LAN-based networking- Assist with the installation and maintenance of all computer hardware and software
- Assist with the installation and maintenance of voice systems to support call-flow; usually limited to cabling, phones, headsets and software
- Cabling new and existing locations for new network, phone or other equipment
- Repair or upgrade computer systems as needed
- Provide Tier 1 level support on hardware and software technical issues
- Responsible for scheduled outside work hours tasks and on-call responsibilities to handle outages outside of work hours.
- All other duties as requested by the Director of Desktop Support, Desktop Manager or Lead Desktop Engineer
QUALIFICATIONS
Must be a computer course student, graduate or have computer related work experience.- Patch management skills ensuring all Mac computers are deployed with the latest updates.
- Strong understanding of network routing protocols and their practical applications on global networks
- The Ability to maintain composure and LOB focus while troubleshooting and solving technical issues.
- Srong leadership skills and the ability to solve problems in a fast pace environment.
- Experience in managing distributed inventory of network equipment
- Experience in virtual networking setup using VMware
- Experience with Cisco and Juniper product lines at a technical and hardware level
- Hands on experience troubleshooting hardware such as routers, switches, network interface cards, firewalls, and telecommunications devices
- Experience with VoIP and supporting VoIP over a production WAN
- Ability to view a computer monitor for several hours at a time
- Candidates must have open availability and able to work additional hours as needed
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