Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud, and Mobility services.

Link is quality and compliance-focused, under our guiding philosophy “Mission First, Customer Always". If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions.

We are ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2013 certified and appraised for CMMI ML3 for Services and Development.

Link Solutions is seeking a Desktop Support Lead to join our team at the Aberdeen Proving Ground, Maryland.

• Must be a US Citizen
• Non-remote: (A sign-on relocation bonus is available.)

The Desktop Support Lead will be responsible for providing Information Technology mission-support for the U.S. Army Communications-Electronics Command (CECOM). As part of an on-site customer services desktop support team, you will provide Information Technology services to the Mid-Atlantic Region Network Enterprise Center (RNEC). The RNEC-Aberdeen provides Command, Control, Communications, Computers, and Information Management (C4IM) Services, Cybersecurity, and Computer Network Defense to the tenants on the installation and RNEC-Aberdeen.

Responsibilities:

• Provide desktop, software, and peripheral support, release management, password management, and account management for both NIPRNET and SIPRNET customers, including VIP support for command staff, unit control center, and directors.
• Report significant outages and/or customer issues to appropriate Government management personnel.
• Provide technical support, system administration support, imaging, and lifecycle support.
• Respond to and resolve help desk tickets.
• Install and support Government-furnished software and hardware.
• Service tickets for installation and replacement of printer toner cartridges and fuser kits.
• Provide IAVA/STIG compliance for all supported laptops and desktops and printers.
• Analyze network failures.
• Analyze new hardware performance and issues.
• Install network Multi-Function Printers (MFP).
• Provide written evaluations, procedures, checklists, and instructions for CIO approval.
• Provide technical advice and IT Acquisition planning support.

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

• US Citizen
• Must be able to obtain and maintain a Government/DoD Secret Clearance.
• IAT II Certification (CompTIA Security+ CE, SSCP, CCNA) equivalent or higher.
• 2+ years of relevant experience in a team lead role.
• Computing environment certification in VMware, Cisco, or similar technology within 6 months of hire.

Preferred:

• Associate's Degree or relevant experience in lieu of degree (Computer Science, Information Assurance, Cyber Security, etc.).
• Microsoft Certified Desktop Support Technician Certification or equivalent.
• Two years of experience performing service desk support duties in a complex classified/unclassified network environment.
• Knowledge of devices in scope; laptops, desktops, tablets, printing, and scanning devices.
• Excellent communications skill (written and oral) and interpersonal skills.
• Superior organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.

• 
  This opportunity is contingent upon successful award and contract negotiation which is currently in process.

Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.