Desktop Support Specialist Job at Redstone Federal Credit Union
Job Description Summary
Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Documents and processes departmental work, including but not limited to; verifying for accuracy and completeness, performing research, scanning and filing documents and other materials, retrieving and releasing documents and records.
- Performs specialized data entry to prepare a variety of standard materials, documents and reports; updates computer records and databases; completes and processes standard forms related to areas of responsibility.
- Installs, configures and tests computer hardware and standard and specialized credit union software to meet end-user profiles and computing requirements; establishes and configures network connectivity for hardware and devices; analyzes software and adds, modifies or deletes components; customizes settings; installs and administers print services; backs up and restores corrupted files; creates configuration images.
- Diagnoses and resolves hardware, software and network connectivity problems; replaces components and performs other maintenance and repair; installs and configures replacement equipment; applies and/or updates hardware drivers; coordinates repair of hardware with end-users and outside vendors; analyzes and optimizes performance through adjustments and upgrades.
- Orients and trains end-users on new hardware and software capabilities, uses and functions after installation and configuration; assists users to log on to systems and networks.
- Maintains and inventories ghost images on ghost PCs.
- Diagnoses hardware, software and network errors; configures, installs, uninstalls or updates network settings and drivers; replaces components and performs other maintenance and repairs.
- Installs and configures replacement equipment and cables; evaluates computer hardware and makes recommendations regarding repair or replacement; requests, coordinates and schedules repair of hardware with outside vendors and documents repairs.
- Creates and runs custom SCCM queries and reports; creates macros and automated functions based on user requirements.
- Audits inventory and keeps current records of all resources.
- Maintains up-to-date technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional associations.
EDUCATION / EXPERIENCE
- An associate degree in computer technology or equivalent course work in a trade or vocational school and three years of responsible end-user support experience.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Intermittent standing, sitting and walking.
- Using hands repetitively to handle, feel or operate computers and other standard office equipment.
- Reaching with hands and arms.
- Intermittent lifting and carrying between 5 and 25 pounds.
Redstone Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or status as an individual with disability. All qualified applicants will not be discriminated against on the basis of disability.
We are proud to be a Drug-Free and Tobacco Free Workplace.
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