Join our team as the Desktop Support Technician here at Rockingham County, Department of Engineering and Maintenance. Enjoy fantastic benefits, generous paid time off and the opportunity to work alongside accomplished professionals. Be a part of an organization you can be proud of.

SCOPE OF POSITION:
The Desktop Support Technician will work with the IT Manager to deploy new workstations, provide on-site support for clients, troubleshoot and resolve initial issues, and deliver top-quality service to end-users. Support includes installation and testing of computer systems and peripherals within established standards and guidelines. Troubleshoot network connectivity and wireless access for local and remote computers or devices.

ESSENTIAL JOB FUNCTIONS:

• Assist with maintaining, troubleshooting, and repairing computer systems, hardware, and computer peripherals.
• Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems.
• Provide telephone, in-person, and remote support to end-users, assisting them with their technology.
• Respond to user issues in a timely and effective manner.
• Assist with new PC setups and deployment to users.
• Install, configure and maintain computer hardware and peripheral components such as printers, scanners, phones, and disk drives.
• Assist in the customization and adaptation of existing programs to meet users' requirements.
• Furnish computer/network rights to folders and programs.
• Provide support for connectivity to the network(s).
• Document, maintain, upgrade or replace hardware and software systems.
• Determine the most cost-effective repair to minimize customer downtime.
• Perform asset inventory activities as needed.
• Establish regular in-person and email communications with IT Manager regarding updates and pertinent IT activities.
• Ensure compliance with established County security policies.
• Must be able to work hours as scheduled based on the requirements of the position; requires ability to stay past normal shift time to provide coverage during emergency situations or as the need demands.

QUALIFICATIONS:

• High School Diploma and Advanced Technical Education is required; Associates Degree is preferred, and
• 3-5 years IT experience, providing technical support and advice to system users, or
• An equivalent combination of relevant education and experience.
• Knowledge of Active Directory, MS Windows desktop and O365 operating systems, MS office products, PC hardware technologies, TCP/IP, internet connectivity, programming and database languages, and network architecture.
• Strong customer-focused support skills.
• Must have good interpersonal relations with proven communication skills.
• Must have strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.
• Demonstrated proactive approaches to problem-solving with strong decision-making capability.
• Highly resourceful team-player, with the ability to also be extremely effective independently.
• Ability to lift/move computer equipment weighing up to 30 lbs.

Rockingham County offers a complete benefits package to full-time and part-time employees including: health, dental, vision, life insurance, short-term disability and optional long-term disability. Employees working 35 hours or more per week will be enrolled in the New Hampshire Retirement System. Additional benefits include:

• 11-12 paid holidays
• ~22 accrued earned time days per year
• Free 24/7 fitness facility
• Cafeteria
• Generous contributions into Health Savings Account
• $2,500 referral bonus for LNA, LPN or RN positions
• Tuition Reimbursement
• And more!

Equal Employment Opportunity
Mandatory post offer physical and drug testing for new hire. Criminal records check required.

Job Type: Full-time

Pay: $21.33 - $29.87 per hour

Schedule:

• 5x8
• Day shift
• Monday to Friday

Work Location: In person

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