Desktop Support Technician Job at Teamware Solutions (quantum leap consulting).
Role : Desktop Support Technician
Location : Frederick, MD (Day 1 Onsite)
Duration: Contract Long Term
Job Description :
- Act as a point of contact to support service users and customers across the organization
- Should be willing to work in shifts and provide 24/7 support
- End to End ownership of tickets and update tickets periodically
- Answers intermediate level calls and creates and/or updates trouble tickets or service requests for all client calls, emails and user created tickets - documenting all activities completely and accurately in the ticket.
- Manage support requests that can come through a range of channels such as email, chat, and telephone
- Troubleshoots moderate level support issues and provides timely resolution.
- Obtains assistance with, or escalates, complex problems to more senior support technicians for resolution.
- manage support requests that can come through a range of networks, such as email, chat, and telephone.
D:248-849-0635 EXT 204 :(518) 492-6124
Job Type: Contract
Salary: $20.00 - $25.00 per hour
Schedule:
- 8 hour shift
Experience:
- Desktop support: 5 years (Required)
- Software troubleshooting: 4 years (Required)
- laptops: 3 years (Required)
Work Location: On the road
Speak with the employer
+91 +12488490635
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