POSITION: Ebar/ Desktop Technician

FULLTIME/PARTTIME: Full-Time (12-month contract)

LOCATION: Arden Hills, MN (May Require Travel to Maple Grove & Minnetonka, MN)

SCHEDULE: 8am-4:30pm

PAY RANGE: $23 - $30
(Exact compensation may vary based on skills, experience, and location. Base pay information is based on market location.)

JOB DESCRIPTION:

This role will provide local desktop support to internal employees at the Maple Grove, Minnetonka and Arden Hills Facilities. While Arden Hills will be primary, the expectation shall be that the Technician will work at all 3 locations per demand. Standard shift hours will be 8:00 am – 4:30 pm and occasional support earlier or later should it be required to facilitate service demand needs.

Desktop Support Responsibilities

• Provide customer support for laptop, mobile devices and applications through walk up service (hours of operation 8-4)
• Provide customer support for at desktop for desktop pc’s, laptops, peripherals, VOIP phones, printers, multi-function devices and application
• Network jack activations
• Network capacity audits
• Hardware disposition
• Windows 10 migrations
• PC imaging
• Knowledge Article creation
• Track work through IT Service Management System
• Track asset status / ownership through Asset Management System
• Deploy computers to new hires through walk up service, perform initial logon / configuration

Experience Desired

• Windows 10 migrations and use
• Office 365 Outlook, Word, Excel, PowerPoint, Teams, Yammer, Streams, Flow, OneDrive, SharePoint
• Troubleshooting issues with Exchange online
• IT Service Management Tools (eg. Remedy, ServiceNow)
• Asset Management Tools
• Active Directory (equipment organization, lookups, password management)
• User Training on Windows 10, Office 365 Suite of Tools, A/V and V/C equipment

Skills Required

• Excellent Written & Oral communication skills
• Highly self-motivated
• Projects confidence
• Willingness to take ownership of issue through resolution

Quality Systems Duties and Responsibilities:
Build Quality into all aspects of their work by maintaining compliance to all quality requirements.

Qualifications

• Excellent Written & Oral communication skills
• Highly self-motivated
• Projects confidence
• Willingness to take ownership of issue resolution
• Proponent of Continuous Improvement for individual and team

Experience Desired

• Strong knowledge of Microsoft Operating Systems W10 / W11
• Troubleshooting, Licensing, Deployment of Microsoft 365 Outlook, Word, Excel, PowerPoint, Teams, Yammer, Streams, Flow, OneDrive, SharePoint
• Troubleshooting issues with Exchange online
• IT Service Management Tools (eg. Remedy, ServiceNow)
• Asset Management Tools
• Active Directory (equipment organization, lookups, password management)
• User Training on Windows 10, Office 365 Suite of Tools, A/V and V/C equipment
• Strong proponent of Knowledge Management through various avenues

WORKING CONDITIONS:

• May on occasion be exposed to loud sounds and distracting noise levels, such as from office equipment.
• The ability to lift up to 30lbs
• Use of computers and technology

Here at Canon Recruiting, People are our priority, and we are committed to Include Diversity in every segment of who we are. It is only through our Diversity, we are made a stronger organization, and increase our ability to provide top tier candidates that our clients have come to know Canon for. We have an inclusive environment all employees are celebrated for their unique differences. The different perspectives and experiences of our workforce give us the competitive advantage that is essential for success in an ever-changing market. By promoting inclusion with the same enthusiasm, we devote to quality and competency, and using the experience from a diverse assortment of backgrounds and experiences, Canon is able to improve the services and value we deliver to clients, employees, and customers. At Canon, Diversification and Inclusiveness are much more than a corporate ambition; they are a critical component in our daily corporate life.

Canon Recruiting is committed to a diverse and inclusive workplace. Canon Recruiting is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

The pay range for this position is listed above. Base pay information is based on market location.
We will consider for employment qualified applicants with arrest and conviction records. Our range of benefits may include health care and 401(k) savings plans.
For individuals with disabilities who would like to request an accommodation, please email our HR team.

Job Types: Full-time, Contract

Pay: $23.00 - $30.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday

Experience:

• Help desk: 3 years (Required)
• Windows: 3 years (Required)

Work Location: One location

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