Carleton-Willard Village, a not-for-profit Continuing Care Retirement Community (CCRC), offers our residents the very best in retirement living on its beautiful 72-acre campus in Bedford, MA. Organized as a CCRC in 1982, Carleton-Willard became the first full-scale continuing care retirement community to be accredited as such in the Commonwealth. It continues to combine improvement and innovation with unflagging commitment to setting the standard for continuing care at every stage of retirement from living independently to long-term nursing care with 157 independent dwellings and 179 licensed beds.

Reporting to the Dining Room Manager, the Dining Room Supervisor is responsible for supervising, instructing, and monitoring all waitstaff in two separate Dining Rooms.

Duties and Responsibilities:

• Performs Host/Hostess duties on scheduled meal periods.
• Assists in maintaining proper staffing levels
• Assists training of waitstaff, host and communication of service standards.
• Provides telephone coverage for dining services department and assists with reservations, meal bag orders and other areas as needed.
• Assists in the set up and planning of private parties and special functions.
• Communicates with housekeeping and maintenance departments to coordinate necessary services to maintain high standards of service.
• Assists with pricing service request forms for department charges.
• Immediately address and rectify all resident issues with food or service.
• Maintain cleanliness of all dining areas and equipment.
• Ensure that all daily billing and reports are accurate.

Qualifications/Required Skills:

• High School diploma or equivalent; college degree highly preferred
• 2 years’ experience in a dining room or 5* restaurant setting requiring clear communication with residents, staff, and personal interface with visitors, vendors, and contractors
• Excellent verbal and written communication skills
• Effective communication with staff, residents, and families
• Must be customer service excellence oriented
• Ability to maintain a good relationship with residents, families, and staff, in a courteous, tactful, and discreet manner at all times

Carleton-Willard Village is committed to providing equal opportunity for employment and advancement to all team members and potential team members. Carleton-Willard Village does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/ or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 3 years

Restaurant type:

• Fine dining restaurant

Shift:

• Day shift
• Evening shift

Weekly day range:

• Weekend availability

Ability to commute/relocate:

• Bedford, MA 01730: Reliably commute or planning to relocate before starting work (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person

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