Director Infra Hosting Services Job at Retail Business Services
Address: USA-NC-Salisbury-2085 Harrison Road
Store Code: Infrastructure - Hosting (5118665)
Retail Business Services, ranked No. 25 on Fast Company’s 2022 100 Best Workplaces for Innovators, is the services company of leading grocery retail group Ahold Delhaize USA, currently providing services to five omnichannel grocery brands, including Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Retail Business Services leverages the scale of the local brands to drive synergies and provides industry-leading expertise, insights and analytics to local brands to support their strategies. We are committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued. For more information, visit https:// www.retailbusinessservices.com .
Primary Purpose:
At RBS, we are seeking an experienced Director of IT Infrastructure Services and Technology Operations with expertise in the design, development, and implementation of large-scale and complex infrastructure technologies for Fortune 100 enterprise. The ideal candidate has led large enterprise hosting services function, with a firm grasp of emerging technologies, cloud, containerization, Wintel, Linux/Unix/AIX/Midrange/Mainframe platforms, SAN and NAS platforms, backup software, Active Directory services and advance performance monitoring, event correlation, and ability to drive operations excellence to make our business units become more resilient, secure, and efficient. Extensive knowledge of IT infrastructure platforms and operations, and advanced industry knowledge is key to keeping us on the cutting edge. From day one, the leader will have an immediate impact on the day-to-day efficiency of our IT operations and an ongoing impact on our infrastructure modernization journey.
An accomplished leader with extensive operational experience in leading managed services partners and broad knowledge of enterprise infrastructure technologies, ITIL processes, and scorecard reporting to drive operations excellence . Must possess a strong commitment to customer service and a track record of implementing complex infrastructure technologies and processes to drive efficiency and resiliency. Highly collaborative and capable of building strong relationships within IT, with internal customers, and executive leadership. Demonstrated ability to prioritize and allocate resources in a dynamic environment. Proven ability to establish high functioning infrastructure services and operations team.
This individual will be a customer centric leader with deep technical infrastructure experience, strong project management acumen, excellent vendor management skills, plus a superior service-first-oriented approach to infrastructure operations. As a member of the senior leadership team, the role will contribute to the development and execution of the enterprise wide IT strategy, investment planning, budget development, and ensure it aligns with RBS’s IT strategy and delivery capabilities.
Director of Hosting Services is responsible for providing the infrastructure platforms, data center strategy, disaster recovery capabilities, supporting audit & compliance, design, implementation and sustained operations of the platforms and facilities hosting 1000+ business critical applications for ADUSA enterprise. This position is responsible for working with senior IT leadership and business area stakeholders on their requirements and developing the short term and long-term strategy for services and new technology infusion that creates a highly-available and resilient hosting environment that provides best in class resiliency and performance.
Duties and Responsibilities:
Define infrastructure strategies and develop appropriate roadmaps to ensure our infrastructure is capable of meeting key business and technology objectives.
Build and maintain relationships with IT leaders and business executives to develop a clear understanding of business needs, ensuring cost-effective delivery of IT services to meet those needs, and responding with agility to changing business priorities.
Work closely with the VP of Infrastructure and Security (CISO) to ensure the security of our infrastructure.
Responsible for enterprise infrastructure vision and strategy working with multiple executive and senior level stakeholders in creating a clear, convincing technical strategy that aligns to business priorities and objectives
Remain current with emerging technology and its applicability to our business. Ensure operational procedures (runbooks) are properly documented and maintained internally and by managed services providers.
Ensure ongoing performance monitoring of the infrastructure and ensure service level agreements are met. Provide appropriate analytics, executive dashboards, and set measurable KPIs to provide operational scorecards.
Take point on urgent and/or complex issues, ensuring appropriate actions are taken quickly and root cause is determined. Act as an escalation point for the infrastructure service delivery team.
Responsible for providing the portfolio management across all transformation change projects, ensuring all projects are delivered on time and budget to the satisfaction of business stakeholders and our customers. Ensure that project deliverables are of high quality and projects are delivered following due process.
Play a key role in motivating infrastructure teams to transform and realize the value of transformed infrastructure. Introduce infrastructure transformational thinking into US architecture and engineering teams driving motivation to transform and not just refresh the infrastructure.
Work across the organization to identify emerging transformational thinking talent and provide opportunity to engage staff at all levels to contribute to the change agenda.
Proactively seek out and tackle issues that will prevent the delivery of business benefits in transformation projects, facilitating open communication and discussion between stakeholders. Be persistent in problem solving without letting challenges derail the transformation process.
Work closely with IT portfolio management team to ensure the right amount of funding is prioritized for infrastructure transformation.
Lead the definition, design implementation and execution of a comprehensive infrastructure transformation strategy, integrating elements across diverse functional areas including retail, supply chain, e-commerce, IT and security.
Prepare and deliver executive level proposals regarding Infrastructure-related initiatives.
Contributes to the development of the infrastructure team’s technology roadmap and ensures its integration with the overall IT and enterprise strategic plans
Partners with the IT senior leadership team on the service portfolio and governance required to prioritize resources and investments in transformation.
Understand the expectations of IT leadership, the retail business, finance and customers. Balance the need for transformation with consistency and stability while building relationships across all departments.
Partner with global and information security teams to support strategic initiatives and security improvements
Improving customer experience is a key driver for transformation. Build partnerships by connecting with customers performing relevant research to anticipate their needs before they are even aware of them. What do the customers expect? What do they want? Identify the pain points? What are they willing to pay?
Qualifications:
At least 10 years of work experience with a Bachelor's degree or equivalent
Experience leading a hosting/SaaS team, delivering operational excellence and demonstrating consistent improvement in productivity
Familiarity with RDBMS databases, reporting and data analysis
Good understanding of network (WAN and LAN) routing, TCP, IP, DNS, WINS, DHCP, and other related Internet protocols
Experience designing, architecting, and implementing Windows and VMware solutions
Experience supporting virtualization environments, including VMware, Xen, Hyper-V
Deep expertise in systems engineering, operating systems, storage, backup, DR, HA designs, databases, including cloud solutions
Experience working in a highly technical environment utilizing leading edge tools to transform and build a blueprint and framework encompassing legacy systems/platforms as well as emerging compute platforms
Possess extensive knowledge and experience with cloud computing and cloud native software architectures and techniques.
Extensive knowledge of infrastructure operations and ITIL processes
Demonstrate innovative, strategic thinking and leadership skills, as well as strong relationship management skills, with both internal and external managed service providers
Demonstrate excellent persuasion, negotiation, written and verbal communication skills
Preferred Qualifications:
Bachelor's degree in Computer Science, Engineering or related field, equivalent training, or related work experience
Master's Degree preferred
ITIL v3/v4 certification
OEM certifications
#LI-RV1 #LI-hybrid #DICEJobs
Retail Business Services is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law. We provide reasonable accommodations to applicants and employees with disabilities. As important as what we do is how we do it. Our team embodies our values of Courage, Care, Teamwork, Integrity and Humor in everything that they do. We have a culture of care that values and celebrates the qualities and perspectives that make us all unique.
If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at tad@retailbusinessservices.com.
Job Requisition: 284498_external_USA-NC-Salisbury_1172023
Please Note :
caminobluff.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caminobluff.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
Store Code: Infrastructure - Hosting (5118665)
Retail Business Services, ranked No. 25 on Fast Company’s 2022 100 Best Workplaces for Innovators, is the services company of leading grocery retail group Ahold Delhaize USA, currently providing services to five omnichannel grocery brands, including Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Retail Business Services leverages the scale of the local brands to drive synergies and provides industry-leading expertise, insights and analytics to local brands to support their strategies. We are committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued. For more information, visit https:// www.retailbusinessservices.com .
Primary Purpose:
At RBS, we are seeking an experienced Director of IT Infrastructure Services and Technology Operations with expertise in the design, development, and implementation of large-scale and complex infrastructure technologies for Fortune 100 enterprise. The ideal candidate has led large enterprise hosting services function, with a firm grasp of emerging technologies, cloud, containerization, Wintel, Linux/Unix/AIX/Midrange/Mainframe platforms, SAN and NAS platforms, backup software, Active Directory services and advance performance monitoring, event correlation, and ability to drive operations excellence to make our business units become more resilient, secure, and efficient. Extensive knowledge of IT infrastructure platforms and operations, and advanced industry knowledge is key to keeping us on the cutting edge. From day one, the leader will have an immediate impact on the day-to-day efficiency of our IT operations and an ongoing impact on our infrastructure modernization journey.
An accomplished leader with extensive operational experience in leading managed services partners and broad knowledge of enterprise infrastructure technologies, ITIL processes, and scorecard reporting to drive operations excellence . Must possess a strong commitment to customer service and a track record of implementing complex infrastructure technologies and processes to drive efficiency and resiliency. Highly collaborative and capable of building strong relationships within IT, with internal customers, and executive leadership. Demonstrated ability to prioritize and allocate resources in a dynamic environment. Proven ability to establish high functioning infrastructure services and operations team.
This individual will be a customer centric leader with deep technical infrastructure experience, strong project management acumen, excellent vendor management skills, plus a superior service-first-oriented approach to infrastructure operations. As a member of the senior leadership team, the role will contribute to the development and execution of the enterprise wide IT strategy, investment planning, budget development, and ensure it aligns with RBS’s IT strategy and delivery capabilities.
Director of Hosting Services is responsible for providing the infrastructure platforms, data center strategy, disaster recovery capabilities, supporting audit & compliance, design, implementation and sustained operations of the platforms and facilities hosting 1000+ business critical applications for ADUSA enterprise. This position is responsible for working with senior IT leadership and business area stakeholders on their requirements and developing the short term and long-term strategy for services and new technology infusion that creates a highly-available and resilient hosting environment that provides best in class resiliency and performance.
Duties and Responsibilities:
Define infrastructure strategies and develop appropriate roadmaps to ensure our infrastructure is capable of meeting key business and technology objectives.
Build and maintain relationships with IT leaders and business executives to develop a clear understanding of business needs, ensuring cost-effective delivery of IT services to meet those needs, and responding with agility to changing business priorities.
Work closely with the VP of Infrastructure and Security (CISO) to ensure the security of our infrastructure.
Responsible for enterprise infrastructure vision and strategy working with multiple executive and senior level stakeholders in creating a clear, convincing technical strategy that aligns to business priorities and objectives
Remain current with emerging technology and its applicability to our business. Ensure operational procedures (runbooks) are properly documented and maintained internally and by managed services providers.
Ensure ongoing performance monitoring of the infrastructure and ensure service level agreements are met. Provide appropriate analytics, executive dashboards, and set measurable KPIs to provide operational scorecards.
Take point on urgent and/or complex issues, ensuring appropriate actions are taken quickly and root cause is determined. Act as an escalation point for the infrastructure service delivery team.
Responsible for providing the portfolio management across all transformation change projects, ensuring all projects are delivered on time and budget to the satisfaction of business stakeholders and our customers. Ensure that project deliverables are of high quality and projects are delivered following due process.
Play a key role in motivating infrastructure teams to transform and realize the value of transformed infrastructure. Introduce infrastructure transformational thinking into US architecture and engineering teams driving motivation to transform and not just refresh the infrastructure.
Work across the organization to identify emerging transformational thinking talent and provide opportunity to engage staff at all levels to contribute to the change agenda.
Proactively seek out and tackle issues that will prevent the delivery of business benefits in transformation projects, facilitating open communication and discussion between stakeholders. Be persistent in problem solving without letting challenges derail the transformation process.
Work closely with IT portfolio management team to ensure the right amount of funding is prioritized for infrastructure transformation.
Lead the definition, design implementation and execution of a comprehensive infrastructure transformation strategy, integrating elements across diverse functional areas including retail, supply chain, e-commerce, IT and security.
Prepare and deliver executive level proposals regarding Infrastructure-related initiatives.
Contributes to the development of the infrastructure team’s technology roadmap and ensures its integration with the overall IT and enterprise strategic plans
Partners with the IT senior leadership team on the service portfolio and governance required to prioritize resources and investments in transformation.
Understand the expectations of IT leadership, the retail business, finance and customers. Balance the need for transformation with consistency and stability while building relationships across all departments.
Partner with global and information security teams to support strategic initiatives and security improvements
Improving customer experience is a key driver for transformation. Build partnerships by connecting with customers performing relevant research to anticipate their needs before they are even aware of them. What do the customers expect? What do they want? Identify the pain points? What are they willing to pay?
Qualifications:
At least 10 years of work experience with a Bachelor's degree or equivalent
Experience leading a hosting/SaaS team, delivering operational excellence and demonstrating consistent improvement in productivity
Familiarity with RDBMS databases, reporting and data analysis
Good understanding of network (WAN and LAN) routing, TCP, IP, DNS, WINS, DHCP, and other related Internet protocols
Experience designing, architecting, and implementing Windows and VMware solutions
Experience supporting virtualization environments, including VMware, Xen, Hyper-V
Deep expertise in systems engineering, operating systems, storage, backup, DR, HA designs, databases, including cloud solutions
Experience working in a highly technical environment utilizing leading edge tools to transform and build a blueprint and framework encompassing legacy systems/platforms as well as emerging compute platforms
Possess extensive knowledge and experience with cloud computing and cloud native software architectures and techniques.
Extensive knowledge of infrastructure operations and ITIL processes
Demonstrate innovative, strategic thinking and leadership skills, as well as strong relationship management skills, with both internal and external managed service providers
Demonstrate excellent persuasion, negotiation, written and verbal communication skills
Preferred Qualifications:
Bachelor's degree in Computer Science, Engineering or related field, equivalent training, or related work experience
Master's Degree preferred
ITIL v3/v4 certification
OEM certifications
#LI-RV1 #LI-hybrid #DICEJobs
Retail Business Services is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law. We provide reasonable accommodations to applicants and employees with disabilities. As important as what we do is how we do it. Our team embodies our values of Courage, Care, Teamwork, Integrity and Humor in everything that they do. We have a culture of care that values and celebrates the qualities and perspectives that make us all unique.
If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at tad@retailbusinessservices.com.
Job Requisition: 284498_external_USA-NC-Salisbury_1172023
Please Note :
caminobluff.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caminobluff.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.