Imagine working for a company where you can follow your passion. A company that offers a fulfilling career path, instead of just a job. A company with great benefits. A company that values you. Imagine yourself at Langley Federal Credit Union.

Why Choose Langley?
Our goal is to be the best place you have ever worked and that starts with providing great employee benefits from day one, including:

Health Insurance:

• Two Medical Plan Options
• Dental Coverage
• Vision Coverage
• Fitness membership reimbursement
• Free flu shots

Paid Time Off:

• 13 paid holidays (including your birthday and the day after Thanksgiving) PLUS floating holidays
• Paid vacation
• Accrual begins day one and increases with each 5 years of service up to a maximum.
• Full time new hires accrue up to 16 days per calendar year, minimum.
• Paid sick time for all employees

Financial

• Very competitive 401K with 6% company match and immediate vesting
• ROTH IRA Option
• Eligibility to participate in the annual Success Sharing bonus
• Company paid short- and long-term disability
• Company paid Life Insurance and additional Voluntary Life Insurance
• Health care and dependent care flexible benefits

Personal Development

• Educational assistance (to include books, labs, registration fees and more)
• Student loan repayment assistance
• Career development opportunities

Employee Discounts

• Legal Resources
• Movie tickets
• Wireless service
• Theme Park tickets

Job Summary:

The Director of Collections leads the Collections teams in achievement of excellent member service, operational excellence, and meeting organizational goals. Oversees collections call center, post charge-off collections efforts, and vehicle remarketing. Leads the Collections teams with demonstrated high-level knowledge of collections technology, analytics, regulations, functional expertise, and employee engagement focus.

Essential Functions, Duties, and Responsibilities:

• Ensures department goals, deadlines, and objectives are met.
• Assesses department processes, procedures, and practices to identify areas of increased efficiency and/or effectiveness. Proposes and implements solutions to address identified gaps and increase the overall effectiveness of the department and achievement of departmental goals.
• Plans, directs, and coordinates collections functions through a team of managers and team leaders to include work assignments, monitoring, coaching, performance evaluations, hiring and scheduling.
• Develops, coaches and trains managers and team leaders and conducts ongoing training to ensure performance expectations are met and proper staffing levels are maintained.
• Maintains and develops a set of holistic and detailed performance measurements to ensure individuals, work groups, teams, and outside partners are meeting Langley’s expectations.
• Reviews and resolves escalated member issues.
• Oversees, develops, writes, and implements procedures in accordance with any changes in regulations, systems, and/or collections environments.
• Analyzes new vendors, products, and services and ensures department readiness for execution.
• Acts as liaison between consumer lending and other teams/areas of Langley.
• Remains current on the latest technological solutions and disruptors impacting collections.

Qualifications:

• Bachelor’s Degree in Business Administration, a related field, or an equivalent combination of education and experience required.
• At least five years of progressive management experience preferred, with at least three years’ experience in consumer collections leadership required.
• Knowledgeable in collections systems and applied technology with the ability to learn new systems.
• Strong knowledge of all laws and regulations associated with consumer rights and collections.

Our Keys to Success:

• Service Champion – Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.
• Langley Ambassador – Demonstrates a passion for Langley’s vision, encouraging diversity, equity and inclusion while considering Langley’s values when making decisions and taking accountability for delivering results.
• Agile in Action – Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future.
• Team Driven – Collaborates across Langley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities.
• Continuous Learner – Maintains an understanding of Langley’s business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)