We’re looking for a Director of Experiences who will breathe life into Airlie Hotel + Conference Center, a countryside retreat that reflects the natural beauty of its surroundings. This person will strive to create unforgettable experiences for guests and the local community, activating physical spaces and tapping into the local community for events, collaborations, and attractions.

The Property

Discover a countryside retreat that reflects the natural beauty of its surroundings and inspires thought-provoking connections to one another, to the outdoors, and to the community. Learning from our history while envisioning our future, we welcome you like a familiar friend, instilling a love for the outdoors and a yearning to explore. Our passion is engaging with our community, building connections with our guests, and delivering authentic experiences that create lasting memories. This is hybrid on-site position that will require 60% of the time to be spent on-property and 40% remote; the candidate must have reliable transportation.

Who We Are

• Passionate - about hospitality and fostering an environment where associates will thrive.
• Culture driven - dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed.
• Unique - we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion.
• Innovators - we are a lifestyle hotel management company that is constantly evolving. We are open minded individuals who embrace change.
• A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement.
• Top 10 on Trip Advisor. We have high expectations and standards. It is always about the Guest Experience. We strongly believe in creating personalized and memorable connections, all of the time.
• A company that has a culture of promoting from within.
• Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer over the past 8 years.

What You'll Do

• Develop annual experiences plan and budget.
• Create event calendar with new content and programming rolled out monthly.
• Measure monthly and annual activity and summarize in reports to be shared with management and ownership.
• Connect with people - rapidly build our community within the community. Learn about the most interesting people, best bars and restaurants, scenic hikes, awesome attractions, tastiest pizza, best musicians and shows.
• Build relationships and identify areas of mutual benefit with partners in our community.
• Organizing and producing events, parties, games, and other forms of entertainment. you will ensure Airlie is a place guests go to both, to chill as well as to make active memories.
• Evaluate the costs and benefits of events, partnerships, and activities. Collaborate with partners to share both costs that will help supercharge the range of events and experiences that can be done within the budget.
• Find original and borrowed images/content to be shared with a legion of passionate fans. Ability to work with internal and external partners to produce great digital posts that give guests a heads up or shares what they missed.

What You Bring to the Table

• A minimum of two (2) years in hotel operations and management (preferred).
• A minimum of one (1) year in event planning, banquet operations or food and beverage operations (preferred).
• Experience in independent boutique properties.
• Strong management and leadership skills.
• Operates with a sense of urgency and discipline.
• Superb product and branding knowledge
• Understands industry and vision and how to execute successful programming.
• Solid background in customer service and hospitality industry.
• Strong understanding of event planning.
• A passion for collaboration. You thrive on supporting others and understand that their success is your success.
• A strong ability to multi-task, working on several projects and with multiple teams simultaneously.
• Strong organizational skills and a serious attention to detail. Focused on the details AND the big picture.
• A Self-starter attitude with strong internal motivation.
• Exceptional verbal and written communication skills when interacting with colleagues, guests, vendors, and just about anyone else who needs information.
• Ability to use the tools of the trade: computers, databases, and HR management systems.
• Ability to accommodate varying schedules including nights, weekends, and holidays.

What’s In It for You

• Generous health, dental and vision insurance, plus 401K, all available on day 1!
• Comprehensive onboarding and training plan to set you up for success.
• Coaching, feedback, and mentorship to develop your individual role and career goals.
• Leadership courses to improve your personal and interpersonal effectiveness.
• Generous PTO package and 9 paid holidays.
• Opportunities to volunteer and give back to our local communities.
• Paid Parental Leave.
• Tuition reimbursement opportunities – when you grow, we grow!

Non-Negotiables (Our Core Values)

• BE WILDLY PASSIONATE. Inspire others with your thirst for excellence.
• BE CURIOUS. Learn rapidly and eagerly.
• BE INNOVATIVE. Create new ideas that prove useful.
• EMBRACE CHANGE. Remain agile, flexible and nimble to thrive in an evolving world.
• COMMUNICATE. Listen with the intent to understand. Share all relevant information.
• HAVE INTEGRITY. Be honest and straightforward with everyone.
• USE GOOD JUDGMENT. Make wise decisions, even in the face of ambiguity.
• BUILD A POSITIVE TEAM. Learn from one another and help each other to be great.
• SERVE OTHERS. Our guests, community, and each other. Be a part of the bigger picture.
• LIVE 360. Practice work-life balance.

Two more things . . .

As part of an organizational culture that embraces change and progress, this job description does not seek to limit the tasks and responsibilities of the position. Rather, it acts as a springboard for future career and personal development within the property team and entire Modus Hotels’ community.

We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related to performance, ability or attitude protected by state or federal law, is disrespectful, bad business and won’t be tolerated. It’s also illegal.

Experience

• 1 year(s): Event planning experience
• 2 year(s): Hotel operations and management experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)