ABOUT THIS ROLE

The Sisters of Mercy are a community of approximately 2000 women religious and 800 employees who depend on IT services to connect with one another and develop relationships across cultures, languages, and countries in service of a common mission. The Sisters of Mercy are seeking a talented and energetic Information Technology visionary leader. This unique opportunity enables the right forward-thinking person to build a top-tier IT department that supports the sisters’ dynamic mission of preserving the Earth and creating an inclusive, nonviolent world. The IT leader will operate with autonomy and flexibility to transform the department into a nimble organization that serves the diverse technology needs of these women religious who are of varying skills, varying ages and are practitioners of various venues of IT, but all need these services to maintain and deepen relationships in a changing environment. The IT leader will be catalyst for change by fostering and implementing leading technologies while simultaneously working to create a consistent, adaptable, and effective technology environment that enriches lives and supports administrative functions. The Sisters of Mercy offer generous employee benefits, including a matching 403(b) retirement plan, health and dental insurance, life insurance, paid time off, and a flexible work schedule. Come join our Mercy mission!

We are headquartered in Silver Spring, MD. This position can be located there, or in any of our other administrative sites which are Merion Station, PA, Belmont, NC, Omaha, NE, Cumberland, RI , or Buffalo, NY.

POSITION SUMMARY

The Information Technology (IT) Director is an Institute-wide management position responsible for leading and providing accountability across all aspects of the technology environment with a global and bilingual user community of over 2000 women religious and 800 employees. Responsibilities include technology planning, fostering technology adoption, overseeing IT service delivery and management of a geographically disperse technology team to collaboratively achieve goals, meet quality standards, reduce risks, increase user satisfaction, and maintain operations. Additionally, the IT Director will work closely with the Institute’s Communications department and serve as a liaison between technology and other teams within the Institute and end users alike. These women religious are of varying skills, varying ages, and practitioners of various venues of IT, but all need these services to maintain and deepen relationships in a changing environment. As this role is key to building and fostering meaningful relationships across the Institute, the ideal candidate should have non-profit or religious organizational experience, leadership experience, strong communication skills, and a diverse understanding of various information technologies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Responsible for strategic technology planning, technology department structure and organization, and day to day operations.

2. Oversight of a geographically decentralized technology team, including direct personnel supervision, project management, staff allocation, and monitoring of overall team performance.

3. Responsible for the recruiting, retention and performance evaluation of reporting staff.

4. Develops, implements and manages policies and procedures, and assures technical training to support department staff and the organization.

5. Accountable for the development and management technology budget and all technology-related purchasing including administration of information technology contracts including terms, cost and compliance.

6. Accountable for the overall information technology infrastructure and operations of the Institute including capacity management, performance management and cybersecurity.

7. Accountable for the overall user satisfaction including help desk, technical support and training.

8. Responsible for proactive communication with Institute leadership, Institute departments, members and external parties.

9. Identifies and plans information technology resource requirements, including personnel, equipment, software and facility needs in alignment with the Institute’s budgeting cycle.

10. Identifies the need for information technology system upgrades, modifications or new systems developing plans and budgets to support such needs.

11. Facilitates and maintains accountability or information technology audits or investigations developing plans to remediate identified gaps/risks.

12. Develops, maintains and manages relationships with external IT vendors, service providers and hardware/software manufacturers

13. Ensures data confidentiality and security of the technology is maintained and also in handling sensitive documents & information.

14. Maintains current knowledge of the latest technologies; provides leadership with recommendations for future technology projects.

15. Travels between 35% to regional locations and Institute sites, including international as necessary, for consultation and project implementation as required.

16. Liaising with Sisters of Mercy, Institute-wide departments to determine and address their technology needs and requirements.

17. Other duties as assigned.

QUALIFICATIONS

• Bachelor’s Degree in Information Technology or directly related field is required.
• ITIL v4 Foundation certification required, ITIL v4 Managing Professional or Strategic Leader preferred.
• Ten years information systems experience with a minimum four years in a technology management or leadership role.
• Minimum two years’ experience in a non-profit, religious institute or mission/faith-based organizational environment strongly preferred.
• Prior experience in remotely managing a geographically disperse team with a national and international reach strongly preferred.
• Demonstrated knowledge of fundamental information technology concepts including IT Asset Management Framework (ITAM), IT Service Management (ITSM), IT Operations, IT Program Management, Systems Analysis & Design.
• Proven experience developing and executing comprehensive technology strategic plans.
• Fluency in both English and Spanish is preferred.

Desired Competencies:

· Demonstrated proficiency in information technology domains including networking, data center, end user computing, cloud computing, administrative and instructional applications.

· Excellent interpersonal skills with the ability to work cooperatively and collaboratively with peers and other Institute staff.

· Excellent verbal and written communication skills.

· Excellent analytical and critical thinking skills.

· Strong organizational skills and attention to detail.

· Ability to prioritize tasks and delegate them when appropriate.

· Ability to manage resources efficient and cost effectively.

· Ability to take the initiative to resolve problems without direction.

· Ability to work effectively with diverse groups of individuals, ranging from employees to members.

· Ability to incorporate and translate Institute and department missions into information technology practices and systems.

· Possess a strong work ethic, accept responsibility, and the ability to be self-motivated.

Job Type: Full-time

Experience level:

• 10 years

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Belmont, NC: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have a valid ITIL Certification?
• Do you have Non-Profit Organizational Experience?

Education:

• Bachelor's (Required)

Experience:

• Technology management: 4 years (Required)

Language:

• Spanish (Preferred)

Willingness to travel:

• 50% (Required)

Work Location: One location

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