Director of Interiors (DI-R-SHNYNJ-02) Job at Crimmins Residential Staffing
Job Description and Requirements
Job Title:
Director of Interiors
REPORTS TO:
Chief of Staff / Estate Manager
OVERVIEW OF RINC MANAGEMENT
RInc Management is the personal services company for a prominent family in the New Jersey/ New York Area. RInc is responsible for facilities management, domestic services and other professional services across residences in Northern New Jersey, New York City and Southampton. RInc provides support for extended family and their nearby residences.
OVERVIEW OF ROLE
An experienced and highly efficient Director of Interiors to manage Interiors, Housekeepers, Chefs and Butlers across multiple properties. The ideal candidate would have a background and knowledge of private home management, VIP service, staff management and a broad knowledge of household items and their care, including expertise in laundry, organization and museum quality cleaning. This position is for a smart, hardworking and flexible candidate. The family strongly values direct communication and a collegial and respectful work environment.
MAIN DUTIES/RESPONSIBILITIES OF THE ROLE
Execute and/or oversee the execution of the following:
Scheduling
- Manage and create housekeeping schedule monthly depending on family locations.
- Structure our Housekeeping team into divisions based upon expertise and seniority (BOH vs FOH)
- Handle vacation requests and bring up conflicts to upper management team (EM and COS) should any arise.
- Create and coordinate daily housekeeping task lists.
- Complete walk-throughs and daily checks on housekeeping task list and add on task list of items missed, new items that need attention, on-call judgements, or emergency incidents.
- Add to House Managers task lists of any House Managers duties during walk-though.
- Schedule specialty cleaners or additional cleaner companies as needed (for special stain removal, deep cleaning, etc.)
- Coordinates dry-clean drop-off and receiving with all items being accounted for.
Manage day to day operations of family movements and household staff.
- To be the “One text” family or guests to contact for all housekeeping or House Managers related items.
- Coordinate with PA’s and family for family movements and coordinate with staff on where staff should or should not be during the day.
- Coordinate with House Managers on repairs needed in rooms when family is in home but not in room
- Coordinate with housekeeping on cleaning rooms when not in use.
- Collect family and guest menus or get orders as needed to properly inform chef staff in timely manner.
- Oversee events including large personal celebrations for adults and children, charity events, and domestic staff events. Primary contact for external vendors for events.
Create protocols and reference guides for staff for each property:
- Create and implement all laundry and laundry room protocols and create “quick check” reference guides
- Create and implement bedroom make-up and turn-down service protocols and create “quick check” guides.
- Create and implement all family main rooms, secondary rooms service and create “quick check” guides.
- Create and implement all bathroom and powder room protocols and “quick check” guides.
- Create and implement kitchen protocols and create “quick check” reference guides.
- Create and implement “service” protocols and create “quick check” reference guides.
- Provide/Oversee Coaching and Training on all the above.
Manage all household item orders:
- Responsible for ordering all housekeeping needs (laundry products, cleaning products,
- Responsible for staff kitchens/lounge needs
- Responsible for working with “butler” and “chefs” to ensure family food preferences are in stock, changed or no longer purchased as needed. Be the liaison between family and chefs for items being stocked in properties.
Household organization:
- Responsible for family personal belongings and items organization
- Responsible for household organization and inventory
o Create inventory lists of household items and preform regular checks.
o Create inventory lists of important family items and coordinate with PA and HOUSEKEEPING team to make sure items are in all properties as needed.
- Responsible for kids’ items and toys organization and working with childcare team to implement best organization solutions.
- Responsible for staff space organization and working with all staff to implement protocols to keep place organized.
Floral arrangements:
- Provide floral arrangements for family/guest arrival
- Maintain floral arrangements when displayed in home
Specialty touches:
- Provide specialty touches for guest or family during stay (swag bags, chocolates, or cookies during turn down, floral arrangements etc.)
Quality and standard control:
- Make sure items and home is up to family standards
- Reporting to EM & COS of staff not up to the job
- Reporting those that have special skills other than current position.
REQUIRED SKILLS & EXPERIENCE
- Minimum of 5-years relevant experience providing personal service to private family
- College degree
- Excellent communication skills, both written and verbal
- Creative and intuitive in problem-solving and very resourceful
- Exceptional organizational and multi-tasking skills. Strong follow-up skills and attention to detail.
- Ability to remain calm and composed during demanding periods – “thick skinned” personality with a real sense of urgency
- Managerial presence, but “Hands-on”, proactive, motivated and “can do” attitude
- Comfortable working in a home that includes multiple children
- Flexible schedule including nights and weekends and 24/7 availability on cell phone
- Flexible to work in NYC, NJ and Southampton
- Valid Driver’s License
- Work authorized in the U.S.
- Skilled in Microsoft Word, Excel, Outlook, and Apple products
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