Director of Service Implementation Job at GenesisCare
At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.
Role Summary
As the Director of Service Implementation, you are responsible for the implementation and operational success of Service of the Future initiatives across a defined Division.
Reporting lines:
As the Director of Service Implementation, you report directly to the Head of Service of the Future in your region.
Your key responsibilities:
Service of the Future Change Leadership
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Support the implementation and ongoing success of the 4 x 90s and 4 x 100s within the defined region.
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Lead the implementation of workstreams from the SoF program within the defined region, using effective Influencing, Project Management and Change Management skills and Leadership to ensure buy in and successful delivery of outcomes.
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Contribute to the development and planning of workstreams to achieve the aims of the SoF program.
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Establish effective working relationships with key stakeholders within the region including but not limited to General Management, Head of Functions (e.g., Physics, RT, Dosimetry, Patient Services), Centre Leaders, Craft Group Leads, Doctors/Physicians, Nursing, Physics, RT, Dosimetry, Patient Services/Admin and Shared Services staff.
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Participate and contribute to cross network collaboration through the SoF workstreams, while also creating other opportunities for sharing knowledge and effective collaboration.
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Explore opportunities for continuous improvement across all SOF workstreams.
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Provide business context to the SoF team to ensure change in each region is coordinated, paced, and implemented appropriately.
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Collaborate closely with peers across the network to share resources and create best practice opportunities that are efficient and effective.
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Coaching and mentoring of Center leaders, Physician relationship Managers & Regional Leaders.
Service of the Future Clinical Excellence
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Clinical subject matter expert portfolio management across: Skin Program, VisionRT, Stereotactic, MIM auto contouring and Automation planning, Aria and Mosaiq.
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Support education and training for clinical best practice in our centers
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Clinical and Operational review of incidents, supporting root cause analysis and outcomes.
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Clinical Reference Group membership and support on standardising best practice and implementation
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Radiation Therapist Leaders Forum membership and contribution to policy, protocol and work instruction review and development.
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Mentoring and coaching of Clinical team members, Senior Therapists & Dosimetry.
Change Management Activities
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Apply a structured approach and lead change management activities within the region.
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Assess and provide insight into the impact of changes at the region level.
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Identify and manage anticipated resistance; identify, create, and engage change advocates and create a positive change network within the region.
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Assist in the development of technical capability within the region to ensure ongoing sustainability of initiatives.
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Demonstrate the GenesisCare leadership values in the context of the change program.
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Identify and report risks and prepare risk mitigation strategies.
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Provide input into the development and implement communication plans, develop content, and deliver messages around changes in a positive and effective manner.
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Develop and implement training plans, assist in the development of content, and where required deliver training within the region.
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Coach people leaders in the change.
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Define and measure success metrics and monitor change progress in the region.
Governance
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Participate in the governance process for the SoF program, including Steering Committees and reporting as required.
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Participate in any other governance and reporting activities as required.
Teamwork
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Work cooperatively within the Global SOF team, exchange information and assist other team members to achieve team objectives and work outcomes.
Your key working relationships:
As the Director of Service Implementation, you will need to develop strong relationships with the following internal parties:
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Executive Manager & Global Head of Program Management, Service of the Future
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National Operations Manager
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General Manager, Cancer Care
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Executive Manager, Cancer Care
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Service of the Future Peers
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Centre Leaders
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Craft Group Leads
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Business Development Team
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Doctors/Physicians, Tumour Reference Groups and Clinical Management Committee
In addition, you need to develop strong external relationships with various individuals/agencies/key stakeholders., including:
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Vendors
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External Service Providers
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External Doctors and Healthcare staff
Experience:
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Minimum of 5 years clinical experience working in Radiation Oncology
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A Bachelor’s degree or higher.
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Knowledge of and experience in a Radiotherapy environment and associated allied healthcare services, with a focus on operational and clinical excellence (measured by 4 x 90s and 4 x 100s).
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Demonstrated acumen in people and process change management and implementing process improvements.
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Strong leadership skills and experience in liaising, influencing, and negotiating with staff across craft group families at all levels of the organisation.
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Excellent stakeholder management and communication skills, both written and oral, and ability to develop and maintain strong working relationships.
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Understanding of the principles and experience in project management.
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Ability to use software for data analysis and reporting purposes.
Other requirements for this role:
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Team player who is interested in driving change and innovation across both a local and global field.
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Proactive, engaged, and self-motivated
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Maintains a flexible approach.
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Able to remain calm and steady under pressure in a high stress environment.
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Able to use initiative to resolve issues quickly and effectively.
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Able to travel as required to participate in national workshops and similar.
Our purpose
Our purpose is to create care experiences that get the best possible life outcomes. Joining the GenesisCare team means a commitment to seeing and doing things differently. Asking what if and why not? And being focused on getting the best possible outcomes for our patients.
We are a team of 5000 professionals who believe care should be focused on the individual, not the condition. That care should be available when and where people need it most and it should be designed to help give people the best life outcomes possible. We specialise in treating and innovating in cancer and heart disease, the two biggest diseases that impact people’s lives. We’re proud that we are designing better care for more people around the world every day.
Globally, we have more than 300 GenesisCare centers to help us bring patients the right care. For radiation oncology, that includes centers in the UK, Spain, US, and Australia. We also offer cardiology and sleep services at more than 80 locations across Australia.
Today, we are a mix of highly trained healthcare professionals, innovative support staff and leaders who share a common purpose: to design care experiences that get the best possible life outcomes. We want you to share that sense of purpose, helping us deliver high quality care to the people who need it, in a way that is efficient and leverages our global network.
Our values
Empathy for all
We do all we can to understand the needs, emotions, and ambitions of patients and each other. Because only through understanding can we work well together inside GenesisCare and make the necessary difference to the experience and life outcomes of the patients we treat.
Partnership, inside and out
We achieve more together than apart, so we share, listen, and work as one. Designing better care will only be possible if we work together, with each other inside GenesisCare and with people and our partners from outside, who want the same things we do and who want be part of our purpose.
Innovation every day
We all contribute insightful, innovative ideas, both big and small. Because great ideas can come from anyone, anywhere, and we know that insight and evidence is the best way to unlock them, to design better care.
Bravery to have a go
We dare to make ideas happen, to make the impossible a reality, because at GenesisCare that’s our DNA. We will only fulfil our purpose if we try and learn and commit ourselves to making things happen; after all, nothing means more to us than getting you the best life outcomes possible.
Quality and Safety
GenesisCare strives to continuously improve the quality and safety of our workers and services provided to our patients and their careers in line with our vision and values.
Accountabilities:
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Report risks and hazards to line manager and proactively participate in risk reduction strategies.
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Understand and comply with the policies and procedures of the Safety & Quality Management System
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Participate in Safety and Quality activities and audits as delegated by line manager.
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Be accountable for own actions and seek assistance when necessary.
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Demonstrate knowledge/competency in performance of skills relevant to the role, including completion of mandatory training.
Legislated individual Work Health & Safety Duties for all workers:
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Take reasonable care for your own and others’ health and safety.
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Take reasonable care that any of your acts or omissions do not adversely affect the health and safety of others.
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Participate in WHS training, tasks and other activities as required or instructed.
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GenesisCare is an Equal Opportunity Employer.
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