ABOUT HOTEL DROVER:

Inspired by the pioneering spirit of the West, Hotel Drover delivers true Texas hospitality. Named to honor the legendary cowboys who drove cattle to market across the plains, Hotel Drover is an Autograph Collection® property, offering a truly unique guest experience in the heart of the historic Fort Worth Stockyards.

Our goal is simple. To harness the true spirit of the Stockyards through the legacy of the drover, creating an experience that can only be achieved here in Fort Worth. Proud of where we came from, we greet visitors with a tip of the hat and a firm handshake, welcoming all to enjoy life’s simple pleasures and genuine Texas hospitality.

So, dust off your boots, grab your hat and join us at Hotel Drover.

WHO WE’RE SEEKING:

We’re seeking a unique individual who will embody the heart and soul of the Fort Worth Stockyards while caring deeply about our brand and community – someone who acts as an extension of our mission, values, and culture. This person is driven to create meaningful experiences for our employees, guests, and community.

We want to work with someone who brings a spirit of fun, authenticity, collaboration, and genuine hospitality to their life and work. We are seeking an individual who will whole-heartedly take responsibility for ensuring Hotel Drover successfully delivers Legendary Service to every guest, every day.

We have poured our passion, energy, and excitement into crafting an extraordinary place and brand – and we know that the right Director of Training + Quality for Hotel Drover will be as inspired and passionate about this vision as we are. Care for people, have a belief in the power of community, and the desire to create extraordinary experiences drive us. You must apply if these things also drive you!

As a Director of Training + Quality, you will be responsible for creating, facilitating, and tracking team member training ranging from compliance to service excellence and leadership development of both hourly and salaried team members. The Director of Training + Quality is called upon to assist in creating bench strength in our pursuit of delivering outstanding legendary customer service always!

ESSENTIAL RESPONSIBILITIES:

• Conduct needs analysis to identify training needs and opportunities
• Implement and create coaching sessions and mentorship programs to establish a culture of continuous learning
• Create, plan, communicate, and execute training programs based on business goals
• Track and coordinate trainings and re-trainings to include compliance needs for brand and local certifications
• Oversee and evaluate the results of learning activities, curriculum, and resources
• Craft career plans and develop career pathing across the organization
• Assist with Brand Standards Audits and brand training assignments and tracking
• Use performance reviews and skills gap analyses to identify training needs per department, team, and individuals
• Work closely with departments and department leaders to communicate, schedule and execute training
• Develop and maintain relationships with any necessary third-party training vendors
• Manage quarterly and annual training budgets
• May be required to assist with any other duties as assigned

MUST HAVES:

• Passion for creating amazing experience for our clients and guests
• Strong knowledge of learning styles
• Creative thinking and strategic skills
• Flexible schedule, able to work evenings, weekends, and holidays.
• Strong interpersonal and relationship building abilities; passion for collaboration

QUALIFICATIONS:

• Minimum of 2+ years of experience as a trainer
• Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors.

HOTEL DROVER OFFERS A COMPREHENSIVE BENEFITS PACKAGE INCLUDING:

• Personal and professional growth opportunities
• Workplace culture with heart and soul
• Wellbeing benefits for you and your family
• Paid time off
• Career experience of a lifetime

OUR CORE VALUES:

• Hit the Mark, Every Time
• Blaze New Trails
• Spark Warmth
• Be Intentional
• Honor All
• Do Right
• Stay Curious

Job Type: Full-time

Pay: Up to $115,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

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