Job ID: 223683
Location Name: FSC REMOTE SF/NY/DC -173(USA_0173)
Address: FSC, Remote, CA 94105, United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Real Estate/Prop Dev
Remote Eligible:Yes

Company Overview:

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us. We are united by a common goal - to reimagine the future of beauty.

The Opportunity:

Store Preservation

The Store Preservation team (traditionally known as “Retail Facilities”) sits within our Store Development team and is responsible for repairs, maintenance, and execution of sustainability initiatives across our 600+ stores in North America.

Your role at Sephora:
The Director of Store Preservation is responsible for developing and implementing store maintenance programs for 600+ properties from inception. Develops and manages annual maintenance budgets. Identifies needs for and negotiates favorable service agreements with service providers. Maintains accurate financial forecast of maintenance cost and reports Monthly. Identifies long term needs of growing store base and implementation of systems, staff, or technology to support those emerging areas. Manages and respond to emergency situations as required on a 24-hour, 7-day basis. Must possess high-level client service skills, attention to detail, demonstrate the ability to assign priority to multiple requests simultaneously, and remain cool under pressure. Reporting to the Senior Director of Store Transformation, you will play a key role in ensuring the safety, comfort, and cleanliness of our retail stores for our clients and employees. Key responsibilities include:

• 
  Oversee and interact with entire North America store fleet, 600+ locations.
• Manage and develop Store Preservation team, currently 7 people.
• Demonstrate high-level client service skills, attention to detail, ability to assign priority to multiple requests simultaneously, and remain cool under pressure.
• Develop strong partnerships with Store Directors, District Managers, Regional Directors, and Loss Prevention field teams.
• Develop strong, meaningful relationships with cross-functional business partners in Business Operations, Store Design, Construction, Procurement, Legal and others.
• Oversee and manage daily store maintenance/fixture repair work order process through Store Maintenance Hotline (HLOL).
• Maintain and recommend improvements to ServiceNow/Corrigo, our work order management application and database that enables HLOL.
• Responsible for managing all aspects of a project to include developing the scope, budget, collecting quotes, timeline, access coordination, construction, commissioning, and timely communication with all parties.
• Negotiates agreements and evaluates performance of maintenance and repair vendor partners.
• Analyze vendor KPI metrics and scorecards and hold vendors accountable for high standards of performance.
• Identify R&M trends, communicate findings to leadership, and help develop plans and strategies to proactively resolve emerging trends.
• Track routine service requests and ensure timely completion of all work orders while keeping within budget. Analyze and determine ways to reduce store maintenance expenses.
• Manage invoice process for Store Preservation team.
• Engages/coaches Store Operations on store condition & roles/responsibilities
• Manage preventive maintenance services such as janitorial, 3rd party cleaning, HVAC, electrical, fire and life safety systems
• Manage facilities contractor/supplier/vendor network in fleet Including vendor training and performance feedback.
• Manage store EMS system and work with key business partners to manage energy usage across our fleet.
• Respond to emergency situations as required on a 24-hour, 7-day basis. Inform leadership of any potential business disruptions or escalations.
• Ownership of written communications on store facilities procedures and processes.
• Perform other duties as assigned by the leadership team.

We’re excited about you if you have:

• 7+ years of Facilities maintenance or construction management experience.
• 3+ years of people management experience, preferably in the facilities management space
• Preferred facilities management accreditation (ProFM, RFMP, etc.)
• Excellent written and verbal communication skills.
• Excellent listening and interpersonal communication skills to respond to inquiries, address concerns, and ensure cooperative and productive work relationships.
• Ability to manage multiple competing priorities simultaneously and delegate workload effectively.
• A proactive approach, high sense of urgency, the ability to innovate, work independently, and deliver results.
• General knowledge of HVAC, EMS, electrical, plumbing, and fire systems.
• General knowledge of maintenance/construction trade & regulations, blueprints, and schematic drawings.
• Experience using a Computerized Maintenance Management System like ServiceChannel, Corrigo, Fexa, etc.
• Familiarity with Microsoft Office suite of tools, Smartsheet, Box, and other productivity software.
• Ability to travel (up to 30%) and conduct store inspections, when necessary.

The target annual base salary range for this position is $170,000.00 - $180,000.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. Individuals employed in this position may also be eligible to earn bonuses. Sephora offers a generous benefits package to full-time employees, which includes comprehensive health, dental and vision plans; a superior 401(k) plan, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program.

While at Sephora, you’ll enjoy…

• 
  The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.
• The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
• The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000+ stores, are united by a common goal - to reimagine the future of beauty.

You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.

Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

As a condition of employment, Sephora requires all newly hired employees to be fully vaccinated against COVID-19 by their start date unless they have requested and received an exemption due to a qualifying medical condition, a sincerely held religious belief or practice, or a requirement by law.