Position Title: Director - The Brooks

Reports to: VP - Regional Programs

Job Type: Full-time Salaried, Exempt

Location: Washington, DC

About Us:

Friendship Place is a nonprofit organization, serving the Washington, DC region, empowering individuals and families experiencing or at risk of homelessness to rebuild their lives with the involvement of the community. Friendship Place offers the most effective model for addressing homelessness, with innovative, customized programs that have positive, demonstrable results and a lasting impact on the community and beyond. Our programs are person-centric and individualized to meet the needs and goals of individuals, families, youth/young adults and Veterans experiencing homelessness. We provide outreach, hospitality, health care, case management, housing, job placement services, and advocacy. We have established a national presence and are known for sharing best practices in the field.

Our Core Values:

Friendship Place is a Person – First Organization that believes in promoting transparency, and ethical practices among our team and those we serve. All individuals in our organization are expected to carry out their job tasks in a manner that is consistent with our core values. This includes the following:

• Excellence and Innovation
• Finding Ways to Say “Yes”
• Caring at the Core
• Agents of Change
• Support, Empowerment, and Development
• Inclusion, Diversity, Equity, and Collaboration
• Integrity and Accountability

Summary:

The Brooks Program provides short-term housing services to families experiencing homelessness in the District. The building contains 50 units located in Northwest DC. The program follows a Housing First model philosophy and utilizes best practices to ensure participants can be transitioned out of short-term family housing to independent housing in within 90 days.

The position oversees the service delivery in a short-term family housing site. The role provides hands on, forward-thinking, strategic, and tactical leadership. The Director is responsible for smooth, efficient operations and compliance with all federal and local contractual requirements. The Director must demonstrate the ability to make sound and timely decisions related to program needs and overall administration that include financial and people management. The role reports to the VP of Regional Programs and works collaboratively with staff, participants, community partners, funders, and stakeholders to maximize program effectiveness.

Essential Duties and Responsibilities:

Administration

• Ensures all aspects of contracts are implemented and notifies responsible parties of updates.
• Works closely with Finance to develop budgets and budget execution.
• Assists VP of Regional Programs and Development staff in developing proposals for funding, including reporting on outcomes.
• Attends public and private funding source meetings.
• Participates in the interviewing and selection of new staff.
• Ensures that staff are meeting objectives by analyzing and accessing program design, staffing and resources.

Program Oversight & Leadership

• Supports the VP of Regional Programs in the design, development and implementation of the program and ensures that service delivery is consistent, effective, participant-driven and quality-oriented.
• Provides overall supervision, instructive mentorship, coaching and guidance to direct reports including clinical and programmatic supervision.
• Assists VP of Regional Programs with oversight of contracts including monitoring, negotiation, and compliance.

Program Administration, Development and Evaluation

• Acts as the program director and manages the STFH program including overseeing the service delivery, data collection, billing, quality assurance, evaluation, and reporting within various systems.
• Leverages person-centric models and human-centered design tools to develop new programming based on discussions with and insights from program participants, staff, and other stakeholders.
• Bases program development on desired outcomes with a focus on participant engagement, data analysis, governance, and satisfaction.
• Ensures continuous program development in keeping with new trends and outcome benchmarks in the field.
• Works with the Chief of Compliance & Evaluation to conduct strategic analysis that includes periodic internal audits to ensure compliance and best practices.
• Ensure compliance federal and DC regulations governing the service delivery to persons experiencing homelessness (HSRA).
• Ensure documentation and model practices are assessed on a regular basis.
• Presents Core Compliance training quarterly and participates in bi-weekly Orientation & Onboarding process.

Advocacy and Community Engagement

• Attends Board, community, and external committee meetings as necessary.
• Maintains active communication with program participants and stakeholders and develop programming with their input.
• Acts as a point of contact for participants and community stakeholders; works to resolve issues and address concerns.
• Connects, collaborates, advocates, and builds professional relationships with external agencies.

Background & Qualifications

• MA or MS in Social Work, Psychology; Counseling or Rehabilitation Professional certification or licensure preferred.
• 4 + years of progressive supervisory experience including managing mid to senior level staff.
• Experience with contract monitoring and compliance (preferably in DC, MD, and VA).
• At least 4 years of experience in homeless services, psychiatric rehabilitation, or addiction programs and proven ability to develop innovative, person-centric programming for adults in recovery.
• Demonstrated ability to manage budgets.
• Demonstrated ability to make challenging financial and programmatic decisions.
• Strong presence and unwavering commitment to quality programs, a learning and outcomes-based approach, and excellence in organizational project and change management with the ability to achieve strategic objectives.
• Strength and solutions-based approach.
• Proven, documented ability to lead and motivate teams.
• Demonstrates the ability to create a familial and nurturing environment among staff and participants.
• Strong demonstrated networking or partnership development experience with the ability to engage a wide range of stakeholders including peer advisory/committee groups.
• The ability to work effectively in collaboration with diverse groups of people.
• Integrity, positive attitude, mission-driven, and self-directed with demonstrated passion for FP’s mission and commitment to working collaboratively with a management team of senior professionals.
• Solid judgment and apparent leadership skills.
• A team player, who can interrelate and operate effectively with peers and other associates within a collegial, yet demanding, work environment.
• An individual who is able to handle a variety of tasks simultaneously and thrive in a complex environment with multiple priorities.
• Strong commitment to mission, organization core values, including racial equity and social justice.
• Strong analytical skills and business intuition.
• Strong work ethic and change agent.

Key Working Relationships

• Finance
• Accounting
• Human Resources
• Participants
• Program Staff
• Community Partners
• Compliance & Evaluations
• Development

Direct Reports

• Operations Director
• Assistant Operations Director
• Social Worker
• Case Manager Supervisor

Indirect Reports

All staff and contractors working to support the STFH facility.

Working conditions

Office is housed in a short-term family housing facility with periodic evening and weekend work.

Physical and Environmental Requirements

Flexible schedule; occasional travel, driving to various offices.

Background checks

The selected candidate will be required to pass a criminal history background check including FBI, local police background check (for DC and of the jurisdiction in which they live), Child and Family Services Agency (CSFA) Child Protection Registry, National Sex Offender (NSO) Registry, Drug and Alcohol screening, and TB Testing.

Specific Requirements

Must have his/her own transportation to carry out job duties and responsibilities. The vehicle must meet legal requirements (insured, registered, etc.) and the employee must have a valid driver's license.

Other Details:

Application Deadline: This job is open until filled, or the hiring manager determines that they can no longer accept applications.

Compensation: The hiring pay range is between $91,000 – $95,000 annually. Depending on the position, the starting hourly pay rate or annual salary is based on a step system. A candidate’s starting pay determination is made based on meeting the basic position requirements, and current completed education, credentials and/or work experience. Please Note: The step system is set and not open to pay negotiation. Before moving forward in the selection process, interested applicants are encouraged to discuss starting pay eligibility with the Human Resources (Talent) Department.

Benefits: We offer an excellent benefits package including low-cost health insurance, health reimbursement and flexible spending accounts, employer-paid dental, vision, short and long-term disability, life insurance, 403B defined contribution plan matching, employee assistance programs, professional development, employee resource groups, 14 paid holidays, 15 days of vacation and 10 days of sick leave during 1st year of employment, and much more! (Benefits are pro-rated for part-time employees).

COVID-19: Effective September 19, 2021, the District of Columbia (DC) mandates COVID-19 vaccination for government employees, contractors, interns, and grantees. As a DC government contractor, we comply with this mandate by ensuring that all employees are in compliance with being vaccinated or have an approved exemption. If you would like to proceed with completing an employment application, it is with the understanding that Friendship Place complies with the DC COVID-19 vaccine mandate. We appreciate your interest in joining the Friendship Place team.

Location: 3318 Idaho Avenue NW, Washington, DC 20016

Interview Process: Phone screening, panel style interview, final interview with leadership.

Website: www.friendshipplace.org

Diversity & Equal Opportunity Statement:

Friendship Place is an Equal Opportunity Employer. We are committed to maximizing the diversity of our team and want to involve all those who can contribute to our inclusive culture. We support all qualified individuals within our workforce without regard to race, color, religion, gender, sexual orientation, gender identity and expression, age, national origin, marital status, citizenship, disability, veteran status, personal appearance, familial status, family responsibilities, political affiliations, matriculation, credit, and any other characteristic protected by applicable law.

How to Apply:

Interested applicants should apply via the organizational website unless otherwise directed. All current career openings can be found by visiting: https://friendshipplace.org/who-we-are/careers/. (While Friendship Place prefers to receive online applications, interested persons may also apply by sending a copy of their resume to HumanResources@friendshipplace.org. Please include the position you are applying for in the subject line to allow your resume to be uploaded to the correct job advertisement)