Dispatch Service Representative

Tom Drexler Plumbing, Air & Electric is looking for a top-quality, enthusiastic individual with excellent communication and customer service skills to join our Team.

Summary:

The Dispatch Service Representative will provide excellent customer service to help resolve customer issues and interact with customers and technicians to coordinate service appointments. The opening for this position works works 4 - 10 hours shifts:

• Wednesday - Saturday: 9am - 8pm

Responsibilities and Duties:

• Take in-bound service calls from customers needing assistance with their residential plumbing, HVAC, and electrical systems.
• Schedule and prioritize technicians for service calls and dispatch them to customer sites.
• Provide professional and timely confirmation of service arrival time with customers.
• Partnering with technicians making sure they have accurate information, ensuring jobs we provide high quality efficient work to meet customer expectations.
• Reschedule and reassign calls as needed to accommodate urgent or high-priority customer needs.
• Placing follow up calls as needed to update customers on continued work and solicit feedback.
• Performs other duties as assigned.

Requirements:

• Excellent verbal and written communication skills.
• Customer focused mindset, providing exceptional service to our customers.
• Excellent organizational skills with exceptional attention to detail.
• Ability to build and maintain strong relationships by promoting a team atmosphere.
• Previous call center experience is preferred but not required.
• Professional phone presence.
• Computer literate.
• A strong work ethic and ambition to be successful.
• High level of professionalism to establish customer rapport, encouraging customer loyalty.

Tom Drexler believes that the key to satisfied customers is satisfied employees, so we are serious about putting our employees FIRST. Employees receive excellent pay and benefits with a commitment to work / life balance.

Benefits:

• Medical, Dental, & Vision Insurance
• Company provided life insurance
• Paid time off & Holidays
• 401k with a 50% match up to 8% of your contribution
• Free onsite fitness center
• Holiday party and cookouts

Employment is contingent on the successful completion of a background check and drug screen.

Tom Drexler Plumbing, Air & Electric is an equal opportunity employer.